Customer Service Sales

Rodney P. Smith

**********@***.*** 832-***-****

https://www.linkedin.com/in/rodney-p-smith-b1222814 7931 Woodway Drive, Houston, TX 77063 Non-smoker

EMPLOYMENT HISTORY

Teadit NA Inc Pasadena, TX Sep 2009 – Dec 2015

Warehouse Manager

Implemented cycle counting to improve inventory accuracy and reconcile discrepancies.

Documented and developed new procedures; assisting with ISO 9001 certification.

Inspect and verify all received goods and process product returns.

Pick and prepare goods for shipment to customers ensuring on time in full deliveries. Selected Achievements

Re-located warehouse location in one weekend with no disruption to business.

Improved inventory net accuracy to >99%.

Sigma (now PPG Industries) Mar 1996 – Apr 2009

Inventory Control Manager

SigmaKalon USA, Houston, TX Nov 2006 – May 2009

Procured raw materials, finished goods, packaging, and services.

Monitored and controlled inventory in six third party warehouses in North America.

Ensured on-time deliveries to meet department satisfaction levels.

Maintained material and vendor master data in SAP.

Analysed forecasting data and liaised with Sales, customers and distributors.

Negotiated and controlled third-party warehouse contracts and costs.

Negotiated, monitored and controlled freight costs.

Reduced slow moving inventory.

Used SAP transactional reports and MRP.

Selected Achievements

Saved approximately $1,000,000 in working capital costs by reviewing and changing product master data resulting in 30% reduced inventory.

Reduced freight costs approximately 10% by changing the distribution pattern.

Inherited a warehouse location which had outgrown its planned capacity and was suffering badly with poor inventory control, and excessive damages. Within 3 weeks, we identified a new facility, agreed contracts and relocated seamlessly within a 4 day transfer window.

Rodney Smith 832-***-**** Page 2

Marketing Manager

Ameron Coatings, Alpharetta, GA Mar 2006 – Oct 2009

Assisted Marketing VP with various product development projects. Product Manager

Sigma Coatings USA, New Orleans, LA Mar 2001 – Jan 2006

Managed product range, maintained and created new technical literature.

Helped increase sales with new marketing literature.

Defined the product range and implemented the “product selector”.

Implemented new software to help customers select coating systems.

Developed and delivered technical training courses. Selected Achievement

Reduced number of stock articles and working capital by 10%. Customer Service and SAP System Support

Sigma Coatings USA, New Orleans, LA Jan 2000 – Mar 2001

Supervised customer service department of eight staff for four sales divisions.

Provided IT support for the SAP software system. Selected Achievement

Successfully implemented SAP sales and distribution module for warehouse and customer service departments.

Marketing and SAP System Support

Sigma Coatings Ltd, England, The Netherlands, and Belgium May 1996 – Jan 2000

Successfully implemented SAP sales and distribution module in UK.

Established Sales and Operational Planning in the UK.

Participated in international team which re-defined the sales and R&D world-wide strategy.

Developed and supported SAP software solutions as a member of the SAP Project Team in eight European and Asian countries and conducted a feasibility study in Hungary. Selected Achievement

Achieved record sales for business unit and record sales for new tank-lining product. EDUCATION and TRAINING

Bachelor of Science Honours degree in Geology, The University of Glasgow, Scotland. SAP R3 and SAP Business One software.

Microsoft Office - Excel, Outlook, PowerPoint, Word. Various general management and marketing training courses.

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