Customer Service Air Force
Resume:
VICKIJO
MILBRODT
***** **** **** ****, *********, FL 33569
*******@*****.***
Objective – To provide outstanding results with continous growth as part of a company. Focus on achieving expectaions and process improvement in a team environment. Looking for a position in a company that needs and values quality customer service.
Education
Community College of the Air Force
Hotel Restaurant Management
Special Forces Security
1999-2001 LCCC Luzerne County Community College
Information Technology
Experience
1991-1993 United States Air Force
Pentagon/Culinary-Executive Dining Room
Kitchen activities, menu planning, Catering
1993 – 2004 United States Air Force ANG (Retired)
193rd Special Operations Security Forces (Miltary Police)
Protect people, property and resources of the Government.
Air Base Ground Defense Military police duties to include Alternate Security Mgr
1993 – 2014 Atos IT Solutions & Services
c/o METLIFE Insurance Company and Siemens
Assisted in the development of the Helpdesk to support field agents
Managed Hardware Break-Fix Department based on 20,000 seat count
Trained staff, performed weekly technician meetings
Negotiated RFP hardware contracts with every major IT manufacturer
Managed Astea products and technician support and dispatch
Performed inventory control and all internal billing
Change Management Server Support
Monthly Service Level Agreement Metric Reporting
Project Management – Process Improvements
Managed Hardware customer complaints
Awards and Acknowledgements
14+ Years USAF Service medals to include
USAF Commendation Medal
References, Business and personal available upon request.
Contact this candidate