Customer Service Data

September **** to November ****

January **** to January 2009

Micheal Biswas

Summary

Now looking for a suitable Manager, Sr. Practitioner-CRM Operations Manager and data analyst position with an ambitious company.

Highlights

Attention to detail & ability to work in a

pressurized time sensitive environment.

Checking of supplied data for sense,

consistency and accuracy.

Sound understanding of relational, object

and dimensional databases.

Extensive experience with SQL/Server

T-SQL & Excel 2003/2007.

Accomplishments

Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.

Promoted to Customer Service Manager.

Multiple technical awards for work performance.

Experience

Sr. Data Analyst

Collecting, collating and carrying out complex data analysis in support of management & customer requests.

Also involved in reporting statistical findings to work colleagues and senior managers. Duties: Manipulating, cleansing & processing data using Excel, Access and SQL. Responsible for loading, extracting and validation of client data. Liaising with end-users and 3rd party suppliers.

Analyzing raw data, drawing conclusions & developing recommendations Writing T-SQL scripts to manipulate data for data loads and extracts. Developing data analytical databases from complex financial source data. Performing daily system checks.

Data entry, data auditing, creating data reports & monitoring all data for accuracy. Designing, developing and implementing new functionality. Monitoring the automated loading processes.

Advising on the suitability of methodologies and suggesting improvements. Carrying out specified data processing and statistical techniques. Supplying qualitative and quantitative data to colleagues & clients. IBM (Daksh) India

Sr. CRM

Gurgaon, Haryana

Help Desk support system.

INTUIT) QuickBooks Installation, configuration, integration, and troubleshooting of Microsoft products, repair of various hardware applications. Expertise in software configuration, network administration, and the testing/repair of various hardware applications.

Router and firewall and troubleshooting of Microsoft products. Worked with Citrix platform.

Profound ability to guide and lead multi-disciplinary teams; Sales, Operate Intuit (Quick Books) POS cash register for thrift store, Performed opening and closing procedures ensuring that all tasks were completed accurately, Handled high volume of money and balanced cash drawers nightly.

Finance, updating and maintaining1099 form and Tax Form, Accounts Payable and Accounts Receivable Operations, Network Planning, Engineering and Project Management. 4001 Guy Cir Apt 1F, Raleigh, NC 27613 - 845-***-**** (H) - 845-***-**** (C) - *************@*****.*** 1994

Education

Kalyani University

B.Com: Business Commers

Kolkata, West Bengal, India

Coursework in Business and Communications

SPORTS

GPA: SPORTS Cycling. Ride cycle from Kolkata (West Bengal) to New Delhi (INDIA) for 9 days 1600 KM for Human Forum and Pease.

Cycling.

Ride cycle from Kolkata (West Bengal) INDIA to New Delhi (INDIA) for 9 days 1600 KM for Human Forum and Pease.

Skills

Accounts Payable, Accounts Receivable, Attention to detail, auditing, cash register, Citrix, closing, hardware, client, clients, data analysis, Data entry, data processing, databases, Designing, Finance, financial, firewall, drawing, Help Desk support, Microsoft products, Access, Excel, money, network administration, Network, POS, processes, Project Management, Quick Books, QuickBooks, reporting, Router, Sales, scripts, Sound, SQL, SQL/Server, Tax, T-SQL, troubleshooting, validation

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