Customer Service Engineer
Resume:
Hasan Rauf
Allen, Texas *****
**********@*****.***
Objective To pursue a challenging career in the IT Industry and be a part of a progressive organization that allows me to grow and enhance my knowledge and skills in order to cope up with the latest technological developments. TECHNICAL
SKILLS
Programming Languages Java Visual Basic
Automated Testing Tools HP LoadRunner Selenium
Monitoring tools CA Wily Introscope Tibco Gems
Operating Systems Windows 7/Vista/XP/2000/98 Linux Database Technologies SQL Server
EDUCATION Bachelor of Science in Electrical Engineering, The University Of Texas at Dallas -May 2014 Summary:
Experience in HP LoadRunner to create scripts using TruClient, Flex and HTML/HTTP protocols.
Proficient in using C for correlation and parameterization of VUser scripts to handle dynamic data values.
Experience in Black Box testing with a complete Quality Assurance cycle - from testing, defect logging, and verification of fixed bugs. Involved in Negative and Positive Testing
General knowledge of SQL & relational database administration.
Experience with Unit, Integration, System Testing. White box/ Black Box Testing, Performance, Stress/Load Test.
Strong knowledge on automation tools like Selenium IDE and webdriver, EggPlant and QTP
Knowledgeable in multiple methodologies including Waterfall and Agile.
Well versed with all the Stages of Testing Life Cycle (STLC).
Coordinate with offshore team on developing test planning, scripts, scenarios, execution and analysis.
Ability to work on tight schedules and on different projects concurrently.
Strong math, communication and interpersonal skills.
Ability to work effectively in a team and as well as an individual.
Work Authorization: US Citizen
Work Experience:
System Integration and Test Engineer Omnitracs LLC. June 2015-September 2015
Created Performance scenarios and VUgen scripts using Flex and HTML/HTTP protocols for web based apps.
Performed Correlation and Parameterization for the script, to ensure the script runs successfully during replay.
Analyzed Response time, Heap usage, Transaction Summary by VUsers and developed performance test results report
Used HP ALM for project planning and tracking and to report errors and bugs.
Navigate through Linux servers to collect error logs restart servers. Device Test Engineer Samsung Electronics America March 2015-June2015
Black Box testing on new OS for different Samsung phones and tablets.
Perform pre-launch and post launch regression testing for Samsung UEs for AT&T, Verizon, T-Mobile and Sprint.
Tests include: Mobile Application Battery life, charge time in different environments, Bluetooth and accessories compatibility.
Used HP PLM to manage projects and report errors/bugs. RF Test Engineer Valtech June 2014-November 2014
Coordinated a team of drive test engineers.
Performed extensive RF Drive Testing of AT&T LTE Network Cell Sites in Dallas/Fort worth market.
Collected test data for network key performance indicators like signal strength, data throughput, handovers, etc.
Reported errors and failures to the RF optimization team.
Recorded and Uploaded log files on to the ftp server. Customer Service Representative World Discount Telecommunications January 2014-April 2014
Cultivate relationship with potential customers by identifying consumer needs and offering suitable products offered by the company
Identify customer problems, provide technical advice and offer multiple possible solutions
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