Manager Office
Resume:
Kendra
Fithen
Winchester, OH 45697
*******@****.***
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft Publisher
Microsoft PowerPoint
AS 400 System
Intuit Quickbooks
PeopleSoft Accounting
PhotoShop
Education
Associate of
Applied Business
Southern State
Community College
2001
North Adams High School
College Prep Classes
1997
Experience
2010 – Present / The Salvation Army
[Cincinnati, OH]
Administrative Assistant to the General Secretary
Responsible for the office work flow in a highly confidential, high work volume setting. Processing correspondence and incoming phone calls with appropriate follow through on behalf of the General Secretary.
Interfaces administratively with key departmental positions (IT Manager, HR Manager, and Property Projects/Legal Issues Administrator)
Assist IT with Windows software training.
Assist with the annual orientation for new officers entering the Division.
Design and implement an information processing and management protocol for the department, i.e. incoming mail, confidential materials, current cases, closed cases, electronic filing, purging files, etc.
Assist in researching any issues involving documentation for Estate cases with Court or Attorneys.
2007 - 2010 / The Ohio State University Extension [Clermont County]
Administrative Office Associate
Performed a wide variety of administrative assistance and everyday office management.
Financial decision making, maintained account systems; analyzed expenditures/records/reports; maintained filing systems for all financial records.
Processed monthly Grant and OSU Research Foundation financial documents.
Collaborated with Educators and County Director to coordinate and organize grant projects and programming.
Office management of computer systems and networks. HR duties in regards to payroll and file maintenance.
1998 - 2007 / Fifth Third Bank
[Hillsboro, OH]
Performed a wide range of duties related to banking.
Processed and pre-underwrite residential mortgage loans. Working with 3rd party mortgage brokers to lock customer rates and prepare and process documents accurately.
Worked with appraisers and home inspectors in evaluating the finding of their reports.
Researched and adjusts accounts when errors occurred.
Processing and balancing GL and retail accounts.
Working closely with courts to process court ordered garnishments and/or child support payments
Processed and worked closely with Secret Service office in regards to counterfeit money that came into the divisional banking centers.
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