Manager Customer Service

PROFESSIONAL STATEMENT: To secure a position as a Procurement Manager within a growth-oriented company who aspires to differentiate their brand value.

FUNCTIONAL EXPERIENCE AND SKILLS:

●P&L and Leadership: Historic performance of meeting budget goals, driving revenues and leading 150+ team members.

●Diverse Industry Expertise: Manufacturing Automotive Environmental Services

●Selected Highlights: Reduced the number of accidents by 70% and reduced the amount of waste by 75%.

●Global Experience: Germany Japan China Korea

oPlastics & Resins

oMetal Fab

oProcess Control

oEBOM

oHazcom Training

oPlanning

o3D Engi. Portal

oBAAN (BOM system)

oTechnical Writing

oISO 9000 Auditing

oQ&A

oAutoPDS (drawing)

oLogistics Management

oNew Plant Startup

oRobotics

oBlueprint reading

oHi Speed Machinery

oTQM

oSAP

oPower Eq.

oProduction Training

oMicrosoft Office Suite

oLotus

oMetallurgy

EDUCATION & TRAINING:

●Tuskegee University; Tuskegee, AL: Bachelor of Science; Mathematics, emphasis in Mechanical Engineering.

June 1986

●Alabama Industrial Development Training; Tuskegee, AL: Certificate of Completion. May 1986; 106 hours

Professional Experience

Hyundai Motor Manufacturing America

2011 – Present; Montgomery, AL

ASSISTANT MANAGER – PRODUCTION CONTROL DEPARTMENT: As the Assistant Manager of the Production Control Department, I supervise 20+ team members in the specification control group within the production control department. In addition, I oversee the continuous monitoring of safety, quality, cost, and productivity activities.

Strategic Initiatives:

oDrove revenues to meet and exceed budget goals

oAnalyzed and improved Bill Of Material (BOM) performance

oCollaborated with other departments to implement proper safety procedures

oLead cross functional teams and other problem solving teams as directed by senior management

oPerformed daily improvement activities with various support and control groups

oEagerly served as the “go-to” technical expert for technical trainings and engineering changes for the following teams: stamping, welding, painting and general assembly.

Results of Initiatives:

oReduced cost for the production control department

oAddresses and corrected broadcasting issues.

oProperly examined and updated operating and safety procedures in addition to developing and updating training documents.

oEvaluated work process accuracy on a consistent basis

oResponsible for assessing project progress and adjustment

oAs the “go-to” expert, I assisted with supplier build readiness, BMS compliance, performed EMS and SMS requirement audits and analyzed material requirements for potential part shortages

Additional duties included: coordinating, scheduling and leading vehicle production and trial builds and creating and approving production work orders.

HYUNDAI MOTOR MANUFACTURING AMERICA

2006 – 2011; Montgomery, AL

SPECIALIST – PRODUCTION CONTROL DEPARTMENT: As a Specialist of the Production Control Department, I performed electrical, chassis, engine, trim, and body engineering changes in the production control-spec control area.

Responsibilities:

oReviewed automotive part design drawings

oManaged part level codes, and order accuracy to ensure continuous production

oParticipated and lead production trial builds for vehicle and engine design changes

oConducted supplier and HMMA EPI meetings to establish and maintain engineering order change communication.

Skills: Microsoft Access, EBOM, Microsoft Excel, SAP, Microsoft Project, AutoPDS Drawing system, Microsoft Suite and Bill of Materials (BOM)

MERCEDES- BENZ U.S. INTERNATIONAL, INC.

2000 – 2006; Tuscaloosa, AL

SPECIALIST – ENGINEERING CHANGE CONTROL, TECHNICAL SUPPORT: As an Engineering Change Control Technical Support Specialist, I performed electrical and interior engineering change tasks in the logistics and production control areas.

Responsibilities:

oWorked with Bill of Materials

oReviewed automotive part design levels

oBroadcasted codes and order accuracy to ensure continuous production

oParticipated in production trial builds

oConducted supplier meetings to establish and maintain/update supplier history reports, and coordinating part changes in vehicle evolution

Skills: Microsoft Access, BAAN (BOM system), Microsoft Excel, Lotus Notes, SAP, Microsoft Project, 3D Portal (drawing system), and Microsoft Word.

MERCEDES- BENZ U.S. INTERNATIONAL, INC.

1998 – 2000; Tuscaloosa, AL

PRODUCTION OPERATOR – ASSEMBLY: As a Production Operator, I performed various assembly processes associated with the production of the Mercedes-Benz M-Class vehicle.

Responsibilities:

oAssembly of: Sunroof installation, line set-up, wiring harness testing/installation, tool testing, ISO 9000 preparation, writing production instructions, equipment layout, safety review and quality inspection.

oAssisted with the training of new team members.

Accomplishment: Successfully passed Mercedes-Benz Supervisor Assessment evaluation.

CORPORATE CLEANING SERVICE

1996 – present; Prattville, AL

OWNER/MANAGER – OPERATIONS: As the manager, I coordinated all the logistics of a local environmental service company.

Responsibilities:

oRecruited new accounts

oDirected and coordinated customer service and cleaning activities of a local janitorial company

SMC SOUTH

1993 - 1996; Auburn AL

SHIFT MANAGER/ SUPERVISOR: As a Production Operator, I scheduled, directed, and coordinated the production activities in a metal fabrication Plant.

Responsibilities:

oManagement assembly and powder coating operations which consisted of using various presses, drills, air / hydraulic benders, welders, and straighten / cut machines to yield the end product

oCoached and assisted in the training of production teams and their team leaders

oMet all company budgetary goals, and implemented numerous cost reduction measures

oBalanced the workload of 150 fulltime and temporary employees.

oWrote performance evaluations

oScheduled equipment setup and preventive maintenance

oCoordinated production training activities (machine operation, machine setup, computer operation and input, etc.)

oConducted safety and team meetings

oHelped install a new computer inventory management system (4th SHIFT)

oImplemented team building and development exercises

oWrote operating procedures

oSet-up and organized manufacturing cells using KANBAAN, and Cellular Manufacturing techniques

oDeveloped training manuals

oPerformed plant manager duties during vacations, illness, and other absences of upper department

Accomplishment: Reduced the number of serious accidents that occurred annually by 70%. Reduced the amount of scrap by 75% through improved production scheduling and training.

DAIKIN AMERICA

1992 – 1993; Osaka, Japan

SITE SUPERVISOR TRAINEE: As a Site Supervisor Trainee, I participated in orientation and training for a plant site shift supervisor position at a new start-up fluoropolymer plant.

Responsibilities:

oTraining areas covered: plant standard and emergency shutdown and start-up, chemical process control, time management, preventive maintenance, employee training, production management, cellular manufacturing, Japanese language - culture - management philosophy, safety awareness and quality system

Accomplishment: Successfully completed Manager Assessment evaluation conducted by a Florida based firm.

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