Customer Service Sales
Resume:
Gwendolyn J. Jones
Katy, Texas 77449
*******@***.***
OBJECTIVE
I am seeking a challenging opportunity to utilize my education, work experience in the field of consumer relations and sales, and my strong communication and interpersonal skills.
QUALIFICATIONS
• Excellent communication and organizational skills
• Great problem solving and client resolution skills
ACHIEVEMENTS
• AT&T Circle of Excellence 2008
• T500 Quality Award Winner 2008, 2009
EDUCATION
1988-1991 Cleveland State University- Cleveland, Oh - B.A. in Social Work
1986-1988 Cuyahoga Community College- Cleveland, Oh - Associate in Mental Health
1981- Cleveland Institute of Medical & Dental Assistants- Cleveland, Oh- MA Certification
PROFESSIONAL EXPERIENCE
IHG - 10/14 to 03/16
Reservationist
Handling high volume incoming calls from Guests Booking Hotel Reservations and assisting with related tasks, such as transportation to or from a Hotel. Answering questions about booking, and reserving, accommodations; addressing concerns regarding scheduling; selling, or up-selling, and upgrading.
Product Branding, Organizational skills, and being a good listener, with excellent marketing skills.
VERIZON WIRELESS - 03/29/12 to 10/01/14
CUSTOMER SERVICE REPRESENTATIVE
A multitasking master and thrives on making a connection with all of my customers,
whether troubleshooting a technical concern or answering questions about a bill, products or services, while providing excellent customer service and first call resolution.
Trained in dealing with a wide range of situations, including troubleshooting, bill pricing, setting up new service, canceling existing service, and making changes to accounts.
Exercising Integrity, Business Conduct, and selling with Ethics while achieving all sales objectives.
AT&T - 10/2000 to 12/2011
CENTER CALL REPRESENTATIVE
External and internal clients and third party support to meet business objectives, coordinating and My success lies in handling high volume inbound calls and sales. Managing relationships with
managing resources across functional areas to ensure timely project completion. Implement account management, billing, sales, and escalation processes to resolve client concerns and issues. I’m a subject matter expert in communication.
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