Customer Service Computer Operator

Aisea Manu Jr.

**** *. ***** ****** ***. B

Hawthorne, CA 90250

310-***-****; *******@*****.***

Education:

ITT Technical Institute

September 2014 – Present

Major: Network Systems Administrations

GPA: 3.43

DeVry University

September 1995 – December 1997

Major: Computer Information Systems

Employment:

Zentech Consulting – October 2014 – Present

- Field Technician

Responsible for installation expertise, calibrating, configuring, testing, evaluating and troubleshooting of Xerox Network Printers

Hard Drives and Memory Removal from all replacement printers

Data Collections for Inventory

Receive new printers for installation and make sure replacements are ready for shipment

Robert Half Technology – September 2014 - Present

- Computer Technician

Deployed 4000 PCs in Kaiser Permanente Valleys Service Area in 3 Months.

Data Capture for Inventory using ITAM Software. (HP Asset Manager) to update and remove Old Asset.

Configure KP Core Application called Health Connect (Thin Client) Epic Application

Configure KP Custom Application i.e. Connect to ODBC for SQL Servers.

Connect Databases to KP SQL Servers.

Configure KP Exam Room Doctor’s Applications for Patient Care.

Profile Backup & Imaging

Shipping and Receiving of all new and old devices

Data Impact, Inc. – 1997-2011

- Sr. Computer Operator

Worked with confidential data for high end clients.

Batch processing on Mainframe (AS400) and on PCs.

Responsible for managing/monitoring production batch scheduling on a daily basis for our Client Server environment.

Respond to program, network or equipment malfunctions and take appropriate steps to solving the issue.

Read job set-up instructions to determine equipment to be used, order of use and control settings.

Conduct nightly backups and prepare media for off-site storage.

Coordinate and schedule the use of computer terminals and networks to ensure efficient use.

Supervise and train peripheral equipment operators and computer operator trainees.

Answer telephone calls from customers or within the company to assist with computer or network problems.

Customer service

Shipping and Receiving

Swissport – 2006-2007

- Operation Agent

Customer service.

Answer telephone calls from customers who have questions about the services of their aircraft.

Handle department’s radio communications traffic.

Close out daily flights, file and maintain accurate flight paper works.

Coordinate ramp operations, provisioning and aircraft servicing to accomplish on-time performance.

In charge of employee’s time sheets and payroll edits.

Help carry out ramp operation duties when short staffed.

Continental Airlines - 1989-1995

- Tool Room Specialist:

Customer service

In charge of checking out special tools to mechanics to be used on aircrafts

Manage and inventory controls.

Test tools to make sure they function properly.

Skills:

MS DOS, MS Word, MS Excel, MS PowerPoint, Director, C, C++, COBOL, FoxPro, SQL, Linux, UNIX, Java, HTML, ORACLE, Netware, Client-Server Networking, IP Networking, Active Directory, Database Concepts, Email and Web Services, ITIL Fundamentals, Fedora, Imaging, Shipping and Receiving

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