Customer Service Security

Neletha Hillery

***** *.*. ***** *** • Homestead, FL 33032 • 786-***-****• ********@*****.***

Employment History

****- **** ********* *** ***** Homestead, FL

Security/ Driver

Operate a Van/ Maintain CDL’s Class B license with P&S endorsement

Provide an exceptional customer service

Oversees security operations and personnel of the company.

Responsible for supervising security personnel. Immediately responding to any problems.

Providing leadership, guidance and support to security staff. Writing clear reports and logs.

Operating CCTV cameras. Checking and setting alarm systems.

Checking fire systems and fire equipment. Completing reports of alarms, incidents, and complaints.

Overseeing the inspection of all packages entering and exiting the building. Ensuring the safety and security of guests and employees.

Ensuring the protection of property and assets. Looking for lost items belonging to staff or members of the public.

Checking doors and windows. Professionally handling all sensitive and confidential information.

Carrying out physical inspections of people and bags. Handling complaints in a diplomatic manner.

Removing unauthorized people from a building.

2006- 2010 Dade County School Board Miami, FL

School Bus Driver

Operate a School Bus/ Maintain CDL’s Class B license with P&S endorsement

Load and Unload students to and from school daily

Conduct Pre and Post inspections/ Clean Bus/ Maintain a timely Route

Following the set standards and guidelines / Documenting and reporting any irregularities

1998- 2004 Checkers Resturant Naranja, FL

Cashier

Operated cash register/ Perform routine register maintenance.

Meet and Greet Customers/ Provides customer with fast services.

Ensure all transactions related to checks, credit cards, and retailer’s discount coupons were properly reconciled/ Deliver register cash to fiscal office

Education

1991 Southridge Senior High Miami, FL

Diploma

Occupational Licenses & Certificates:

Certified D License Security Officer

Office-Clerical.

Proficient in Microsoft Word, Excel, PowerPoint, Internet Usage, and Etc.

CDL’S Class B with P&S endorsement

References: To be furnished upon request.

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