Customer Service Sales

Richard A. Taylor

Belmont, CA ˑ ******.******@*****.*** ˑ Cell# 650-***-****

Sr. Level Strategic Account Executive

Expertise with ‘Aggressive Prospecting/Hunter’, ‘Managing complex sales cycles’, ‘Partner Development & Training’, ‘Customer Service’, ‘Client Retention’, and Enterprise Level Business Development’

Key Strengths

Extremely detailed-oriented sales professional with over 20 years of meticulous Account Management, Partner Development, Partner Training and superior customer service.

Proven track record for managing complex multibillion-dollar software deals in large enterprise companies and across all lines of business worldwide.

Extensive experience managing and supporting Strategic Partners, VARs (value added resellers), Systems Integrators, Resellers and Independent Software Vendors (ISVs) worldwide.

Experienced with standard corporate productivity tools: (Microsoft Office Suite, Exchange,Salesforce.com, Citrix GoToMeeting and various website analytic solutions

Global Operational Excellence • IT & Business Alignment • Promoting & Positioning Enterprise Grade Software Solutions • Partner Development • B2B Marketing & Sales• Strategic Partner & Reseller Management • Customer Partnerships (Internal & External) • ERP • CRM • Cloud Solutions • SaaS • Social Media Analysis

Professional Experience

Home Vision Video Security Surveillance Systems – San Mateo, CA 2013 - Present

Sales and Customer Service Consultant

Attained a 90% customer retention rating after developing and implementing an automated satisfaction survey 30 after an opportunity closes and two months before customer contract renewal date.

Assumed the responsibility for responding and communicating with new prospects regarding product and pricing website inquiries

Collaborated with field installers and support technicians to complete all incoming RFPs and RFQ’s

Responsible for attending all industry specific conferences, trade-shows and local networking mixers to promote Home Vision products and services.

In charge of overseeing all customer contract renewals and billing inquires for over 30 clients located throughout the Silicon Valley and greater SF bay area

DNN Corp - Compliance & eDiscovery Web Development products and services - San Mateo, CA

Territory Account Executive 2012 - 2013

Fulfill a key role for increasing revenue of DNN's Content Management solutions and services and driving quarterly sales opportunities of $150,000 or more to medium and enterprise-level clients in the north east region

Responsible for: Prospecting, developing, managing & delivering high-value solutions to customers and strategic partners in the North East region

Successfully secured DNN's first two Evoq Social opportunities with clients in the education and local government sector acquiring over $120,000 in revenue and multiple year license agreements

In collaboration with strategic alliance partners, forged new business relationships with four new clients in Q1,netting $165,000 in quarterly revenue

Richard A. Taylor • Page 2

Actiance Inc. – Enterprise Compliance Software & eDiscovery Cloud Solutions – Redwood City, CA

Regional Account Executive 2011- 2012

Negotiated and won a $75K/yr. contract with a leading academic institution in the first quarter of employment

Conducted daily/weekly new client meetings through aggressive cold calling, prospecting, and savvy business development

Identified and secured 4 new customer contracts within the second quarter of employment; generating over $160K in revenue for year.

Virsto Software (Acquired by VMware) - Storage Optimization Software for Data Center Servers & Virtual Desktop Environments – Palo Alto, CA

Strategic Account Manager 2010- 2011

Elevated and streamlined sales processes to help generate over $1M in revenue within the first three quarters and add 15 new enterprise customers to our portfolio of clients

In charge of weekly WebEx forecasts and lead distribution meetings for over 30 channel partners covering the US markets

Responsible for driving partner sales opportunities totaling over $50 million in revenue for 2008

Intalio Inc. - Enterprise Software for Developing Agile Business Applications in the Cloud– Palo Alto, CA

Territory Account Executive & Strategic Partner Manager 2008- 2010

Responsible for driving monthly product training sessions via WebEx for over 45 resellers and strategic partners covering the US, EMEA, APAC and Latin America markets

Awarded sales executive of the month in Q1-08 and Q2-08 for exceeding 120% of monthly sales goal - ($50K)

Generated over $1M in yearly sales revenue and adding the following clients Blue Cross Blue Shields (BCBS), MCI, Target, and Safeway to Intalio's prestigious list of high profile customers

Qualified for the President's Club in 2009 for achieving 110% of yearly sales target $1M

Xensource - (Acquired by Citrix) - Open Source Desktop & Server Virtualization Software Technology- Palo Alto, CA

Partner & Reseller Manager 2006- 2008

Propelled expectations by exceeding 110% of $700K sales quota by completing the companies first $1M deal with Ticketmaster during the 2007 Citrix acquisition of XenSource

Oversaw product training and lead distribution for over 30 Gold and Platinum level channel partners covering the US, Latin America and EMEA markets

Metilinx Inc. - Storage Optimization Software for large Data Center Servers & Desktop Environments – San Mateo, CA

Sr, Level Business Development Executive 2004 - 2006

Spearheaded multiple regional VMware User Groups (VMUG) to help promote Metilinx virtualization solutions and adding an additional indirect revenue stream of $300K in 2Q-2004 & 3Q-2004

Established and managed several high profile customers; Barclays Capital, CIBC & Pepsi Co, responsible for generating over $1.2M/in revenue for 1Q-2005

Conducted monthly WebEx product training sessions along with weekly forecast meetings for 25 plus VARs (value added resellers and strategic partners covering the US, EMEA, APAC and Latin America markets

Early Career

2002-2004: Wide Area Management Systems (Cisco Gold Partner) Santa Clara, CA - Outside Sales Consultant

1998-2002: Keynote Systems San Mateo, CA: Channel Partner/Sales Consultant

1996-1998: Decisive Technology (Microsoft Partner) Mountain View, CA -Pre & Post Sales Technical Support Engineer

1992-1996: Oracle Corp Redwood Shores, CA – Senior Level Data Center Support Technician

Education & Certifications

Bachelor of Arts Degree in Industrial Organizational Business Psychology from

San Francisco State University

California ServSafe Food Handler Certificate

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