Customer Service Maintenance
Resume:
Sean M. Ondush
Whitehall, PA ***52
********@*******.***
QUALIFICATIONS
Customer Service- 15 years of Face to Face & Telephone Experience
Technical- Complex Wiring & Fiber-Optic Splicing and Testing
Engineering- Efficient in Schematic Map reading and basic lay-outs
Safety- Field Trained for Traffic, Bucket Truck, Pole Climbing, Manhole, Ladder, CPR
Computer- Efficient in most programs for daily use and minor trouble shooting
EDUCATION
1998-2001 Lehigh Carbon Community College
Associates Degree in Business Administration
EMPLOYMENT
5/2015-Present Palisades School District
Facility Manager
Oversee and Direct Custodial Staff and Building Maintenance of Elementary School.
Implement Training Procedures for Staff, Develop Skills, and Team Build.
Handle all Administrative Work, up to and including: Time Sheets, Daily Work Logs, and Outside Contractor Maintenance.
Work Directly with School Principal on Daily, Weekly, and Monthly Scheduling of events and activities throughout the year for building use.
Set-up, Break Down events, maintain daily cleaning, and maintain a safe and secure place for the children of the school.
Handle all Custodial Procedures throughout the day to day routine.
Maintain Grounds, such as Lawn Care, Snow Removal, and daily landscaping.
10/2013-5/2015 Southern Lehigh School District
Custodian
Responsible for cleaning classrooms, bathrooms, and hallways. Maintain a neat and orderly fashion for each classroom.
Assist with any extra-curricular activities, such as the setting up and breaking down of gymnasium.
Floor maintenance during seasons of Winter and Summer for recoating and refurbishing.
Snow Removal and Minor Repair work as needed for electrical and carpentry.
Most importantly keep a safe and secure environment for the children of the school districts.
08/2004-03/2013 Verizon Telecom
Maintenance Splicer
Responsible for the locating and repairing of aerial, buried, and underground telephone cables from 2 to 2400 pair counts.
Types of networks maintained include voice, internet, and T1 lines.
Electronics maintained include Fiber-Optic Lite Span 2000, Copper Series-5, and Slic-96 networks.
Maintenance of air-flow compressor cabinets for underground copper cables.
Troubleshooting equipment included Sidekick, TDR, 3M DSP, Colt DSL test set, and Fluke Butt telephone test sets.
Buried locating equipment used include, the 3M Dynatel Fault and Buried Splice Locator, as well as the MetroTech 9800.
Run loops, install modems, set up NIDs, and fulfill installation needs required with certain job issues.
Construction Splicer
Splicing of new fiber-optic cables from counts of 1 to 896 fibers; including loose tube as well as ribbon. Experienced in testing these cables using OTDR 400, Access 100, as well as 930 head to head test sets.
Splicing of new copper cables from counts of 2 to 2400 pairs; including aerial, buried, and underground.
Responsible for the set-up of new Lite Span 2000 cabinets with new electronics, as well as new copper cross boxes with pair transfers.
* Safety trained in Manhole, Pole Climbing, Ladder and Bucket Truck Usage by Verizon *
09/1998-04/2004 RCN Corporation
Engineer
Duties included collecting data for pole attachment forms, as well as verification of pole attachment counts.
Pre-design mapping of future builds, including power supply locations, and meeting with other utility companies in pre-design work.
Construction Technician
Overhead Construction of new builds and plant maintenance; including Pole Climbing Certification.
Underground Construction of new build and plant maintenance; including the locating of underground lines.
Activations/Provisioning Agent
Responsible for the addition and deletion of phone features for active accounts.
Building of new phone accounts and scheduling of new phone activations.
Customer Service Professional
Receiving incoming customer calls, and answering questions about cable and phone accounts.
Scheduling of trouble tickets and corrections of any account errors.
ACTIVITIES
10/2013-7/2014 Southern Lehigh Soccer League
Club Secretary
Board Member Position Responsible for assisting in all League decisions.
Take minutes for all meetings, and create a monthly minute’s dialogue of any issues discussed.
Responsible for final decisions on any by-law changes with the League President, and for the assistance in all registration processes for individual teams within the organization.
6/2012-Present Southern Lehigh Travel Soccer
Head Coach
Handle all administrative duties such as all paperwork necessary to join the league for each individual player.
Coordinate all events such as practices, games, and tournament schedules for upcoming season.
Communicate individually and as a group with parents to reach our goals for the players on the team.
Assistant Coach
Aided in all practice activities, and all games and other events.
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