Customer Service Sales Representative

Paul Jahnke

**** ********* **** **********, **** 45230 513-***-**** ****.*.******@*****.***

SUMMARY OF QUALIFICATIONS

Able and willing to assist co-workers, supervisors, and clients in a cooperative manner

Committed to providing total quality work

Dependable employee with common sense and a variety of skills

Works well under pressure to meet deadlines

Demonstrates an ability to train and motivate team members to achieve organizational objectives.

CORE COMPETENCIES

LTL Experience

BOL Creation

Freight Scheduling

Freight Tracking

Freight Brokerage

3PL (Brokerware)

Research

Total Quality Management

Data Communications

Information Technology

Microsoft Word

Microsoft Excel

Business Works

Accounts Receivable

Accounts Payable

Negotiation Skills Customer Development Customer Loyalty

Customer Satisfaction Customer Service Customer Retention

Call Center Experience Volume Calls

PROFESSIONAL EXPERIENCE

Domestic Shipping Coordinator

Global Shipping Company October 2013 - Present

Freight Company

Acts as a liaison between client, carrier, shipper and receiver. Prepare quotes for existing customers and prospects. Book shipments with manufacturers, carriers and/or brokers. Develop relationships by offering excellent customer service. Proactively keeps customers updated throughout the shipment lifecycle. Manages the logistics process of customer products/goods by ensuring prompt pick up, secured transportation and on-time delivery. Negotiates pricing with carriers. Coordinates and distributes freight confirmations (PODs) for all shipments. Track and trace shipments daily. Collaborates with warehouse to insure production is on schedule. Supervise 2 drivers for local and OTR pick up and deliveries. Have increased sales over 12 months to achieve sales goals. Experience in invoicing, accounting, Microsoft Windows, Excel and Outlook.

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Owner/Distributor

Francoise Company, Cincinnati, Ohio December 2010 - Present

Greeting card Company

Experience in Accounts Receivables, Accounts Payable. Proficient in Microsoft Excel, Word and warehouse management. Inventory Control, Payroll processing. Coaching and counseling employees. Cold call prospective customers.

Executive Sales Representative

Global Shipping Company, Cincinnati, Ohio July 2009 – December 2010

Freight Company

Prepared quotes for existing and potential customers. Booked shipments with manufacturers, carriers and/or brokers. Developing relationships with customers by providing excellent service. Assisted in the company asset utilization. Experience in cold calling for prospective customers.

Executive Healthcare Recruiter

Trustaff, Cincinnati, Ohio July 2007-May 2009

Healthcare recruiting firm

Specializing in contacting and placing Speech Language Pathologists (SLP), Physical Therapists (PT), Physical Therapy Assistants (PTA), Occupational Therapists (OT), and Certified Occupational Therapy Assistants (COTA). Experience in cold calling, high volume (85-100 calls daily), and report writing while meeting corporate determined goals. Call Center experience

Senior Production Services Technician April 1998-July 2007

Union Central Life Insurance Company, Cincinnati OH

Life insurance Company

Responsible to provide data processing services to keep the company’s customer service feasible. Daily administration, maintenance and troubleshooting of batch applications without interruptions in service levels while meeting all corporate demand. Provide complete LAN backup capabilities during allotted time. Train personnel. Negotiated and met service level agreements. Operated mainframe computer: IBM 9672. Organized, prioritized, and ran data batches. Received raw data from customers, and generated critical reports accurately and on time.

Chief Technician June 1982-April 1998

The Kroger Company, Cincinnati OH

Retail/grocery Company

Responsible to provide corporate-level data processing services reliably every day. Operated a mainframe computer.

16 years of error-free numbers crunching.

Led a six-member team to install over 1200 satellite communications systems in grocery stores in less than 2 years.

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EDUCATION & TRAINING

Bachelor of Business Administration, Business

Thomas More College, Crestview Hills, KY

Associate of Applied Science, Business Data Management

Cincinnati State Technical and Community College, Cincinnati, OH

ACCOMPLISHMENTS

Customer service: Ensured connectivity of over 1200 satellite grocery stores with the corporate office.

Fundraising: Co-chaired a campaign that raised over $300,000 for a private secondary school.

Profit & Loss Management: Prepare financial statements for home-based business.

Research, Management: Successfully coached a girls’ soccer team from age 5-14, including a league championship.

10 years as a youth swimming official for U.S.A. swimming, Ohio High School, YMCA National.

Current Ohio High School official for Volleyball and Basketball

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