Customer Service Manager
Resume:
Briana Rider
****Whiporwill Rd. Gillsville, GA **543
***********@*****.***
Summary
Assistant Manager who excels at analyzing, prioritizing and completing tasks in a professional manner.
Consistently recognized for sales growth.
Enthusiastic Customer Service professional with 3years experience.
Production line assembly worker with 2years experience in large manufacturing plants.
Highlights
Background in shipping and receiving, Machining familiarity, Great listener and fast learner, Picking and packing, Assembly line worker.
Employment History
Hire Dynamics/Falcon Farms Assembly Line/Picking and Packing 01/16-02/16
Remove arrangements from original box, pull plastic dividers out, fluff and check product, pack into new flower pots and put in box to be shipped.
Hire Dynamics/Carters Distribution Center Picking And Packing 07/15-12/15
Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Followed proper selection procedures as established by the company.Worked at a rapid pace to meet tight deadlines.
Koch Foods Assembly Line/De-Bone 03/15-06/15
Work in a fast pace environment,de-boning chicken. Accuracy and speed is a must.
Advantage Staffing/Chateau Elan Housekeeping/Turndown 06/14-09/14
Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Set up and cleaned banquet and conference rooms.Supplied guests with extra towels and toiletries when requested.Replenished guest supplies and amenities.Swept and vacuumed floors, hallways and stairwells.Delivered special request items such as cribs to guest rooms.Cleaned rooms to the satisfaction of all clients.
Dominos Pizza Cust. Service/Asst. Manager 06/09-07/14
Organized weekly sales reports for the sales department to track product success.Trained 10+ new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Served as mentor to junior team members.
Professional Skills
Fielded and processed up to 4000+ calls per day.Packed containers and re-pack damaged containers.Assembled product containers and crates.Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.Contributed to companys 5-star customer satisfaction rating through exceptional guest service.
Refferences
Zachary Hooper 678-***-****
Don Reynolds 678-***-****
Courtney Carpenter 770-***-****
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