Customer Service Sales Representative

Marniesha Epps

Professional Summary

Seeking a full time position with an opportunity for professional challenges, such as responsibilities involving problem solving, planning and organizing. I Handled billing and shipping issues, scheduled any necessary repairs and product maintenance. Also resolved any customer service issues. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skill Highlights

Computer experience, Excel, Microsoft Word, PowerPoint, Access, competent typist, and experience with both Mac and PC computers.

Strong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Adaptive team player

Customer service expert

Work Experience

Representative

February 2015 to November 2015

Direct Tv Los Angeles, ca

-Answer calls in A time period

-Helped customers with their package

-Changed orders

-Upgrade package

- Solved customers issues and problems

-Direct calls

Customer service

November 2012 to July 2014

GSI commerce Los Angeles, CA

Handled in-bound and out-bound calls

- Order processing, troubleshooting products.

- Light duties in accounts, payable and accounts receivable. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Vector Marketing Sales Representative

June 2011 to August 2012

Vector marketing Lancaster, CA

Scheduled one on one presentation demonstrations both in person and virtually. Organized presentations using PowerPoints and hands on demonstrations. Traveled to personal residences to conduct meetings, presentations, and complete sales transactions. Residential In-Home Childcare Provider

June 2010 to January 2011

Childcare Palmdale, CA

Supervised a total of 4 children ages - Infant to 8 years old. Supervised and facilitated playgroups, cooked and served meals, tutored and made sure homework was. complete.

Education and Training

High School Diploma : 2012

3350 Rome Blvd north las vegas, Las vegas Nv 89086 Home: 661-***-**** - Cell: 661-***-**** - **********@*****.*** *************@*****.*** Pete Knight High School Palmdale, CA

Always on time to each class, stayed with As and Bs, worked hard to keep grades up, very friendly positive person who was very friendly. Graduated with a 3.5

Skills

Budget, Excellent communication, Interpersonal skills, Computer experience, Mac, meetings, Access, Excel, PowerPoint, Microsoft Word, Organizational skills, PC computers, presentations, sales, typist, Multi-tasking, hard worker, great listener, very energetic and also a great people person, and customer service skills.

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