Professional Experience Customer Care

JAGTAP PANKAJ PRAKASH Email : ****************@*****.***

B.E. (Electronics) Mobile : +91-973*******

Objective

To work in an organization that has a highly dedicated & professional environment and to enhance my career.

Professional Experience :

TATA Business Support, Pune (21st April 2015-28th December 2015)

Customer Care Executive (Passenger Vehicle Data Updating Process)

Received transactions data on daily basis and re-organized it for analysis as per the SOP (standard operating procedure).

Contacted customers/agents to remove any discrepancy in the received data

Processed the data with the help of the predefined formulae

Analyzed the results and recorded the fluctuations in the computed values as compared to the standard values

Mailed the analysis results with personal comments to higher authority for further processing

Updated the standard formulae and templates by monitoring the periodic modifications in the government policy for the finance sector

Educational Background

QUALIFICATION

COLLEGE / SCHOOL

UNIVERSITY / BOARD

YEAR OF PASSING

PERCENTAGE B.E.

(Electronics)

N.H. College of Engg.parli v.

Dr. BAMU,

Aurangabad

May/June-

2014

64.13%

H.S.C

Balbhim College Beed

Aurangabad

Feb- 2007

69.00%

S.S.C

Shivaji Vidhyala, Beed

Aurangabad

March- 2005

78.53%

Technical Skills

Other Courses : MS-CIT, DTP

Operating System : Windows - XP, Windows Vista, Windows7.

Personal Skills

Capable of working under pressurize situation.

Ability to grasp new concepts quickly and utilize the same in productive manner to boost work productivity.

Competency in teamwork as well as in working alone.

Strong urge for quality.

Proactive and energetic.

Project Details

I have successfully completed academic project work on “Human Sensed Automatic Door Opening System ” in “Electronics Engineering Department”

Personal Details

Name : Pankaj Prakash Jagtap

Date of Birth : 17 /01 /1990

Gender : Male.

Marital Status : Single.

Email Id : ****************@*****.***

Contact No. : +91 - 973*******

Permanent Address : Sant Dnyaneshwar Nagar, Behind Govt.ITI,

Near Hanuman Mandir,Beed.

Present Address : Flat No.304, Sneha Vihar, Dangat Patil Nagar,Shivane.Pune.

Declaration

I hereby declare that the above information is true to the best of my knowledge and belief.

(PANKAJ PRAKASH JAGTAP)

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