Customer Service Rep
Resume:
Kimberly A. Amodei
*****************@*****.***
**/**** ******* ********** ********* Agent Seattle, WA:
• Receive calls from outbound transfer agents and other lead sources with customers interested in affordable health insurance plans and enroll them in a plan that meets their needs and budget.
9/2015 11/2015 Gratify Temporary Inside Sales Rep I: Lead Generation Seattle, WA:
• Handled 150 200 outbound calls daily to potential restaurant sale leads across the US to determine if the point of sale system used, was one of the compatible POS systems that work with the Gratafy App and Software. If prompted, highlighted features and benefits of our gifting platform during the POS lead qualifying process.
• Logged appropriate call log information by type of POS, qualified or unqualified, decision makers name and email if qualified, updated restaurant info ie: address, company name, phone, hours, notated brief summaries of the outcome of the call and any other pertinent information 5/2014 9/2015 Symetra Customer Service Rep Bellevue, WA:
• Responsible for providing inbound/outbound telephone support to customers and agents regarding IRA and non qualified fixed deferred annuities.
• Assisted both internal and external customers with a variety of inquiries including status on pending new business applications, pending in force transactions, specific in force policy questions, product information, information on rates etc...while navigating several software applications and providing excellent customer service to the callers seamlessly. 8/2013 5/2014 Saia LTL Freight Operations Clerk Kent, WA:
• Responsible for outbound calls to businesses and residential locations in the Seattle Metro Area to schedule appointments for freight deliveries during a specific window
• Answered customer service calls as needed and help assist with questions and tracking of freight etc via AS/400Scanned manifests and other documents for imaging, short billed bills of lading, dispatched drivers, print movement documents and other office and O,S & D duties. 5/2010 8/2013 Saia LTL Freigh Customer Service Rep/ADE Specialist Boise, ID:
• Managed/resolved service requests from customers through various channels of correspondence by tracking shipments, scheduling pickups, processing corrections.
• Assisted drivers by inputting all the details of an overage, shortage and/or damage in an efficient manner to ensure we have the best description of the issue for proper handling should a claim be submitted. 4/2006 5/2010 HP Enterprise Services Formally EDS Customer Service Rep Boise, ID:
• Assisted with inbound calls for Proactiv Solution and Meaningful Beauty product lines Placed orders via credit card, explained proper usage, adjusted services to customers needs and specialized in customer service retention. 4/2005 4/2006 Sturner & Klein Telemarketing Specialist Boise, ID:
• Outbound telemarketing call center for various marketing campaigns including new and previous AOL customers, B2B surveys for free industry related magazines, Aspen Books etc.
Education:
• J. Sterling Morton West High School Berwyn, IL Class of 2000
• Morton College Cicero, IL General Studies 2000 2001
• Intellipass Insurance Education Federal Way, WA 20 hrs of Life and 20 hrs of Disability Certificates
• Passing Score on WA State Life and Disability Combo Exam License Pending Application with WA State IC
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