Information Technology Technical Support
Resume:
Chester J. Goode, III
Oak Point, TX 75068 USA
Phone: Cell: 214-***-****
*******@*****.***
Employment History
Technical Consultant
Nations Best Sports 4350 Fossil Creek Blvd, Fort Worth, TX 76137
February, 2010 Present (5 years 11 months)
Semi-Annual Market support: Responsible for supporting and maintaining Wi-FI Networks resolving OS/WIFI issues on multiple platforms (Windows - Mac) on varied desktops and handheld devices for NBS members and Vendors
Wireless Access Point (WAP) maintenance,
WIFI Network printer configuration deployment maintenance.
Respond and trouble shoot all proprietary software (Report writer, MS suite, and in house software) issues reinstalling or upgrading when necessary.
Technical Consultant
A2zlimos 2341/2327 Langford St Dallas Texas 75208
February, 2000 January, 2016 (15 years 11 months)
Technical Consultant Annual preventative maintenance auditing & inspections, host related equipment
Various computer related administrative tasks, i.e workstation and server remote backups and software updates
Responsible for planing supporting and maintaining all wired and Wi-FI Networks
Wireless Access Point (WAP), Network switches managed and unmanaged, printers - direct/networked and wireless
Configure and maintain remote access and VPNs
Respond to all network outages, impairments and emergencies on wired and WiFi networks
Complete all annual preventative maintenance inspections thoroughly and accurately
Work efficiently and effectively with cross functional departments and vendors
Testing/Troubleshooting network issues (Connectivity, other Low Voltage Cable associated issues) Terminating Cat 5/5e Voice Data Cable into: Jacks and Patch Panels Dressing Communication Closets/IDF's
Experience with Pulling, Terminating, and certifying Cat 5/5e
Document and track client issues Resolve highly complex network issues
Provide Level I, II and III support i.e ( troubleshooting customer issues, daily trouble tickets)
Desktop support - supporting users - local and remote - provide technical support to end-users WinXP, Win7, Win8, MS office (various versions), LMS (Limousine Management System)
servers (Win200,Win2003), various network printers (Canon IR, Samsung, brother, HP
Cisco, ZyWALL USG (unified security gateway), IPv4, IPv6; IPSec, Firewalls and Routers; Router IOS upgrades; remote access setup/install and troubleshooting (VPN/SSL) provide real-time inspection and multi-layer network protection
Recommend new hardware and software purchases and upgrades
Seinor Information Tech Analyst
City of Dallas 1500 Marilla St.Dallas Texas
March, 1991 February, 2012 (20 years 11 months)
retired
a/Electronic/Instrument Supervisor III - Water Instrument Tech
Dallas Water Utilities
April, 2007 February, 2012 (4 years 11 months)
Plan, coordinate, assign and evaluate work - workers use of equipment, facilities, and materials
Directed and coordinate work through subordinate supervisors, crew leaders, or team leaders: coach and provide technical direction as needed
Direct and assured the implementation of plans and schedules during SCADA upgrade and conversion: determined goals and objectives needing emphasis
Make adjustments in work priorities, projects schedules, resources, and work plans as required
Review work for quality: evaluate work performance and recommend awards for employees
Interviewed and make selections or recommendations on selections for filling positions and recommend terminations
Hear and resolved complaints from employees or groups of employees: referred group grievances or serious complaints to higher level managers or HR: enforced minor disciplinary actions: applied recommendations on other disciplinary actions as dictated from upper management or HR
Established and implement methods to improve production or effectiveness of staff
SCADA (supervisory control and data acquisition) server and workstation configuration/installation involving HMI/PLC/DCS/RTU SOFTWARE IPv4, IPv6; IPSec; Cisco Firewalls and Routers; Router IOS upgrades; IIS; HTML, ASP/JSP, MS Exchange; remote access setup/install and troubleshooting (VPN/SSL); multi-layered/distributed systems Network-centered, distributed PLC system with SCADA functions and several levels of fieldbuses, interconnected with the HMI software
Turbidity Reporting (State & Federal), Computer inventory
Instrument Tech - SCADA - Troubleshoot, diagnose problems, and repairs electrical, electronic, pneumatic and hydraulic instrumentation to ensure instruments operate accurately, calibrating, and testing to ensure established standards are maintained
Maintain maintenance logs of all calibrations and repairs.
Information Technology Analyst J
City of Dallas
September, 2002 April, 2007 (4 years 7 months)
Monitored systems and services for 1500 end users to ensure high levels of on-line performance and reliability are maintained
Diagnosed and repaired networks and problems associated with routing protocols between router gateways and specialized server/hosts
Troubleshoot and rectified problems with TCP/IP, IPX, personal computers and networks
Desktop support - provided technical support to 1500 end-users
IPv4, IPv6; IPSec; Cisco Firewalls and Routers; Router IOS upgrades; IIS; HTML, ASP/JSP, MS Exchange; remote access setup/install and troubleshooting (VPN/SSL); multi-layered/distributed SCADA/HMI system
MS Excel, Access, Crystal reports and Cogon's report writing.
Information Technology Analyst I
Mapping and Capitol Service - City of Dallas
March, 1998 September, 2002 (4 years 6 months)
Provided support for engineering staff. Diagnose and repair software/hardware/network
Setup/install/troubleshoot/custom software and hardware configuration
NT4, Win2000, WinXP, Win2003, UNIX, Microsoft office, Autodesk CAD, Arcserv(backup) custom server and workstation builds
Diagnose and repair network problems: Local Area Network (LAN) & Wide Area Network (WAN) using but not limited to - Cisco Routers & switches, Dlink routers & switches and firewalls.
Information Technology Analyst
City of Dallas
March, 1994 March, 1998 (4 years)
Developed computerized workers compensation database and reporting - safety, trend analysis, administrative services database and data recovery methods and standards
Coordinated workers' compensation program for approximately 1700 employees, ensuring timely, accurate databases/reports and schedule reporting of on-job-injuries for divisional representatives and departmental management
Liaison between the department and City manager's, City payroll department, Office of Risk management, City attorney's office, and servicing agent
Reviewed notices of injury to city employees that are received from outside sources, such as State Board, private physicians, or attorneys and filed forms through proper channels
Insured accurate reporting by computerization of all reports.
Tax Assistant/ITA
Department of Revenue and Taxation - City of Dallas
March, 1991 March, 1994 (3 years)
Assisted with preparation of amortization schedules for outstanding accounts.
Prepared and mailed monthly billing statements.
Maintained all tax related databases and spreadsheets responsible for report schedule.
Created internal daily reports (Dbase - link - lotus).
ITA Consultant (DOI Control
ARCO OIL AND GAS
March, 1990 March, 1991 (1 year)
conversion project leader)
Reformatted division of interest files for conversion.
Provided assistance to other project leaders reformatting unique setups.
Determined ARCO disbursement obligation on approximately 400 properties.
Program leader - Conversion - company relocating to CA
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