Customer Service Medical
Resume:
Sheena Thomas
Fayetteville, NC 28301
Cell 910-***-**** Home 910-***-****
*********@*****.***
January 28, 2016
Whom it may concern:
I am writing in response to your advertisement, in Fayetteville, NC for a Office Assistant-Administrative Assistant. After reading your job description, I am confident that my skills and my passion for Healthcare is a perfect match for this position. I have an Associate's Degree in Healthcare Administration and Medical records and three years plus of related experience working as an Office Assistant-Administrative Assistant.
I would bring to your company a broad range of skills:
My skills as a Medical billing Specialist is to deliver solutions to hospital based physicians and physician practices.
I translate healthcare services into bills to submit to third party payers and government programs such as Medicare and Medicaid.
When insurance companies fail to pay, I resubmit bills and attempt to determine why the claim was denied. My job demands I collaborate with all other staff and work with insurance providers to ensure payment for provided medical services. For private pay individuals, I set up payment plans or call insurance company to see why claim was rejected.
I am a great medical biller and I would be a valuable employee for your practice. I would welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, please contact me by phone at 910-***-**** or by e-mail at *********@*****.*** I have enclosed my resume for your review, and I look forward to hearing from you.
Sincerely,
Sheena Thomas
226 Tiffany Court Apt C, Fayetteville, N.C. 283**-***-*** 0524 *****************@*****.***
Sheena Thomas
Objective
I have an Associate’s Degree in Healthcare Administration and Medical Records. I have experience in Medical Billing and I have processed claims for healthcare facilities. I have worked with Medicaid, Medicare, and Blue Cross Blue Shield to help get patients claims processed accurately and efficiently. I follow up on patient claims and deliver exceptional customer service skills while dealing with customer disputes.
Work History
Medical Billing Specialist
08-2012-Present Alpine Access Denver, CO
Zotec
My duties is to respond to patient billing, using EOB's for researching issues that need to be resolved immediately. Working correspondence relating to patients questions and updating insurance information.
My duties as a Medical billing Specialist is to deliver solutions to hospital based physicians and physician practices. Ensured document and code accuracy for all submitted billing statements.
My duties are to process claims due to various reasons such as authorizations, COB, Insurance terminated, Out-of-network claim status and deductibles.
Able to handle extremely high volumes of paperwork quickly and accurately. Reviewed bills for any issues or discrepancies.
My duties is also to complete Data Entry after completing my assisgnments.
My duties include using my strong computer skills and customer service skills as well as my ability to navigate through multiple systems to research information.
My duties include providing the most accurate and up-to-date information at all times. Provided feedback on medical student academic performance as needed.
My duties are to send callers to IVR, check website for unpaid claims and call insurance companies to see why the claims were denied.
Work from Home Agents
West at home 04-2011- Present/Working Solutions 08-2013-Present
1800 dentist/WS
My duty is to process insurance information for patients that need dental procedures. I also help them schedule appointments for their dental need. I also assisted with doing insurance referrals.
Operator Assisted/ West at home
Take inbound calls as an operator assist for multiple companies such as healthcare facilities. File paperwork, scan and retrieve documents
Transfer participants into conferences after collecting information.
Arbonne/WS
My duties are to collect information for inbound calls and process credit card transactions. This is done in order entry once the order is processed.
My duties were to check order status and process customers’ orders that may have trouble processing.
My duties were to assist customers with accurate knowledge of the products they were ordering.
Sundance Vacations/WS
My duties are to make outbound calls offering customers that signed up for vacations for cruises.
Proflowers/West at home
My duties are to collect information for inbound calls and process credit card transactions. This is done in order entry once the order is processed.
GE Delivery/ West at home
Take inbound calls and assist with reschedules of Appliance Delivery orders.
1/2008-04/2011
Harbor Freight Tools
Dillon, S.C.
Sales Representative
Take inbound and outbound calls at the call center. Complete credit card purchases and assist in customer service.
Clinical
Professional Medical Training Center 2007 McLeod Health clinical Florence SC 29501
My duties were to assist with medical billing in areas needed within the hospital. I was able to process unpaid claims that was sent to AR follow up for unpaid balances or rejected claims by calling the patient or insurance provider.
Education
11-2011 to present University Of Phoenix Phoenix, AZ Completed Date 10/2013
Healthcare Administration and Medical Records Associate’s Degree 3.3GPA
Phoenix, AR
Professional Medical Training Center 2007 McLeod Health clinical Florence SC 29501
CNA Certificate 2007
References
Available upon request
Phoenix, AR
Contact this candidate