Customer Service Supply Chain
Resume:
ERNESSIA M. CHATMAN
Fort Worth, Texas 76134 ***************@**.***.***
PROFESSIONAL PROFILE
Passionate, hands-on and results-driven professional with over 7 years of experience in Supply Chain Management, Warehousing, Transportation, Operations, and Customer Service. Demonstrated ability to lead, train, and motivate large and successful cross-functional teams. Keen ability to see the “big picture” while staying in touch with the details and tight deadlines of the organization. Committed to identifying and implementing continuous improvements within the supply chain.
AREAS OF EXCELLENCE
Problem solving, strategic and critical thinking skills in a complex environment with demonstrated leadership skills
Extensive experience in warehouse management, inventory control, material handling and customer service
Professional demeanor with excellent interpersonal, organizational, oral and written communication skills
Ability to effectively manage various projects and tasks at once
Broad knowledge of coordinating all of the entities involved in a supply chain
Skilled with PC Applications including Excel, Word, PowerPoint, Access, SAP and Adobe
PROFESSIONAL EXPERIENCE
JC Penny’s Leadership Program Lenexa, Kansas
Supply Chain Management Trainee
08/2015-11/2015
Supervised 2 separate departments and assumed responsibility for scheduling, and delegating daily tasks
Developed and implemented a more efficient way of processing merchandise within departments
(Department was able to see a 20% increase in time management and efficiency)
Created and maintained a safe working environment for associates by implementing safety measures such 5s
Monitored employee performance and KPI’s while providing ongoing feedback
Decreased the employee turnover rate by interviewing, training and coaching associates
Built productive relationships at all levels within the company
TA Services Mansfield, Texas
Logistics Coordinator Intern
02/2015-05/2015
Coordinated the movement of freight with suppliers, clients and carriers
Negotiated contracts with qualified carriers and suppliers to minimize costs to the company and customers
Developed and maintained professional relationships with drivers, to insure his/her needs are were being met by the company
Investigated all delivery issues and customer complaints, resulting in 85% customer satisfaction
Ensured shipper compliance with all federal and state regulations
Provided documentation and all other pertinent information to suppliers, clients and carriers
Henry Schein Inc. Grapevine, Texas
Pick / Packer
02/2007- 08/2012
Properly utilized warehouse equipment including RF scanners and pick-to-voice system to increase productivity, and accuracy
Increased customer satisfaction by assuring all orders were appropriately packaged and labeled
Provided an ongoing measure of inventory levels by conducting cycle counts
Collaborated and cross-trained in various departments throughout the facility
Participated in focus groups to help to increase employee engagement and morale
Inspected and isolated defected and or damaged products to designated area
EDUCATION
University of North Texas Denton, Texas
Bachelor of Science in Logistics and Supply Chain Management
05/2012-08/2015
President’s List: Spring 2013
Tarrant County College Hurst, Texas
Associate of Arts
05/2006-05/2012
ORGANIZATIONAL INVOLVEMENT
Logistics Student Association (LogSA) University of North Texas
2014-2015
Council of Supply Chain Management (CSCMP)
2014-2015
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