Customer Service Representative

Professional Summary

Personable and responsible cashier with 5 years in retail, food service, and customer service. Solid team player with upbeat, positive attitude. Worked two years for Publix, two and a half years for Duke Energy, and six months for Brio Tuscan Grille.

Education

●Enterprise High School Graduated 2010

Experience

Ruby Tuesday/Server Assistant June 2015 - December 2015

●Provided friendly service to guests as a host.

●Cleaned and bussed tables in an expedient manner.

●Assisted servers with keeping their section clean.

Brio Tuscan Grille/Server Assistant October 2014 – June 2015

●Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

●Regularly checked on guests to ensure satisfaction with each food course and beverages.

●Managed closing duties, including restocking items.

Duke Energy/Customer Service Representative July 2012 – October 2014

●Collected customer feedback and made process changes to exceed customer satisfaction goals.

●Made reasonable procedure exceptions to accommodate unusual customer requests.

●Provided accurate and appropriate information in response to customer inquiries.

Publix/Front Service Clerk July 2010 – July 2012

●Greet and assist customers; weigh, scan, and package groceries; handle cash and operate terminal; clean work area.

●Serve customers; bag groceries and take to cars; retrieve carts from parking lot; some cleaning.

Core Qualifications

●Active listening skills

●Courteous demeanor

●Energetic work attitude

●Adaptive team player

●Sharp problem solver

●Invoice processing

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