Customer Service Professional Experience
Resume:
DEBBIE ANDREWS
Chicopee, MA 01020
*************@*******.***
SUMMARY OF QUALIFICATIONS
Banking professional with exceptional customer service skills, extensive office administration experience and working knowledge in auditing practices. Competencies include:
Organizational Skills
Auditing
Data Entry: Type 50 wpm
Advanced Customer Service
General Book Keeping
Clerical Duties
Billing Specialist
MS Word and Excel
First National System
OSI Data Processor
PROFESSIONAL EXPERIENCE
MassMutual – Springfield, MA
Customer Service (2014 – 2015)
Conducted contract owner case file research.
Initiated customer contact to proactively identify and address customer needs.
Responded to customer issues, interpreted questions/requests and ensured appropriate changes and proper resolution to concerns in a prompt and courteous manner.
Maintained records of customer interactions, transactions, recorded details of inquiries, complaints, comments and actions taken into our database.
Completed contract forms, prepared change of address records and issued service discontinuance orders.
Hampden Bank - Springfield, MA
Senior Accounting Clerk (1996 – 2013)
Facilitated successful internal and external audits through sound and thorough documentation.
Coded and entered at least 100 invoices per week into in-house accounting software.
Recorded vendor statements and handled payment complaints or discrepancies.
Balanced monthly ledger accounts to accurately record costs and accruals.
Posted receipts to appropriate ledger accounts.
Monitored payments due from clients.
Operated computers programmed with accounting software to record, store, and analyze information.
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Classified, recorded and summarized numerical and financial data to compile and keep financial records using journals, ledgers and computers.
Debited, credited and totaled accounts on computer spreadsheets and database, using specialized accounting software.
Granted special access, monitored Reserve Balances for Federal Reserve Accounts and processed paperwork for wire transfers.
Processed interest and principle payments for investments.
EDUCATION & TRAINING
Call Center/CS Representative Certificate (2014)
Holyoke Community College – Holyoke, MA
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