Current University Student,Customer Service

Jenny Stefany Lopez

** ********* **. *******, *******, M4L 3G3

************.**@*****.*** 416-***-****

QUALIFICATIONS AND PROFILE

Over two years of retail customer service.

Responsible, punctual, and honest.

Hard working and fast learner, with high aspirations and strong desire to excel.

Dynamic and self-starter, and also an excellent team member.

Valedictorian of high school graduating class.

Recipient of Canadian Mennonite University’s “Leadership Scholarship,” the first ever international student to receive this four-year award.

RELEVANT WORK EXPERIENCE

Customer service associate. Fresh From The Farm, Toronto. Jan - Dec 2012, Dec 2015 – Jan 2016

Assist customers in organic grocery store by answering questions, explaining products and helping them find what they’re looking for.

Stock and price products. Maintain retail space clean and organised.

Customer Service Consultant. Drogueria Nuevo Coliseo, Bogota, Colombia. Apr 2013 – Jul 2013

Assist customers in finding merchandise in this small drug store.

Receive, store, and maintain inventory.

Retail Sales Associate. XUSS (Women’s clothing boutique), Bogota. Nov 2014 – Feb 2015

Approach potential clients to offer products, informing of available clothing options.

Call center customer service agent. Convergys, Bogota, Colombia, Feb – Nov 2015

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Promote company products, services, and savings plans when appropriate.

EDUCATION

LICEO EL ENCUENTRO, Bogota, Colombia. High School Diploma, Dec 2014

CANADIAN MENNONITE UNIVERSITY, Winnipeg, Manitoba.

Currently majoring in Psychology and Conflict transformation.