Microsoft Office Quality

Nicole McPherson

**** ******* ***** ************, ** 37128 615-***-**** ***********@*****.***- ******.*********@*******.***

Accomplishments

Capture the Core Quarterly Award ERT Member Multiple Kaizens

Spotlight Award High Achiever High achieving Team Award

Skills

Lean process DAX Team Motivator

Standard work creation 5S KPI metrics

Microsoft Office and Access Strong Communication SME

ISO 9001:2000 Deviation and Quality Alerts

Experience

Asurion, Smyrna, TN 7/2014 – Present

TLC Lead

Built goal-oriented team of 36 from 3 UPLH to a 24 UPLH. Able to meet deadlines to ensure customers claims are closed in a timely manner 1.5 days, Demonstrate One Team by working with other department leadership.

Launched GSX project across 3 shifts; standardized the process with all shifts

Organized and Preform team leadership meeting to ensure priorities are being met.

Coordinated the FRU/DIR process for rapid 1.21 days turn-around.

Conduct daily MDI board meeting for Reverse logistics.

Train new leads to the department standards and leadership responsibilities.

Gained DAX knowledge working with Technical /BA2 andBA3 doing testing of DAX roll outs on a regular basis.

Asurion, Smyrna, TN 08/2013-12/2013

Acting ROC Supervisor

Report daily metrics on MDI boards, adjust team goals, update and maintain skills matrix and attendance charts for multiple Core Op Lines, manage 20+ ROC lean specialists, maintained the OT list and placement daily, supervised OT line on 3rd shift plus my own lines totaling 40+ ROC lean specialists. Maintain employee’s Kronos and Masterstaff as needed.

Conduct one on one on a bi-weekly basis.

work closely with other supervisors and departments to ensure a One Team atmosphere

Work with leads on their development.

Quality driven, 99.8 %

Team motivator.

Inventory counts accuracy at record high of 99.5 %. Trained specialist and leads to do these counts.

Highly motivated and skilled Individual with all aspects of the lean process.

Asurion, Smyrna, TN

Lean Line Coordinator 09/2011-07/2014

Maintain and adjust labor as needed, update attendance matrix, check stock levels, 5S, damaged parts, tool and workstation conditions. Complete cycle count of core WIP on the line. Assign station locations according to skill matrix. Perform LPA’s, rebalance line, job rotation.

ARC Lead 0 4/2011-09/2011

Lead a team of 35 repair technicians while managing overall production and quality standards. Closely monitored production and quality standards ensuring maximum efficiencies were obtained. Worked closely with the reclaim team to prioritize part needs for the repair center.

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