Customer Service Professional Experience
Resume:
Lisa D. Whitehurst
Birmingham, AL 35242
************@*****.***
Professional Experience
•Exceptional leadership abilities, responsible for the administrative and clinical supervision of laser technologists in the eastern and southern United States for 7 years.
•Highly motivated and dependable certified surgical technologist for 15 years.
•Energetic and detail-oriented, coordinating the workload to provide efficient delivery of services, including implementing standardized safety procedures.
•Adept at using troubleshooting skills in the surgical, clinical and administrative settings.
•Versatile team player, able to work in a fast-paced environment, dedicated to providing excellent patient care and customer service.
Work Experience
Route Manager/Lead Laser Technologist, NextMed, Tuscon, AZ
August 2004 – August 2015
Developed and managed growth of laser case volume in Alabama with concentration in the Birmingham area. Met with material managers, OR Directors and urologists to coordinate services. Transported and operated a Holmium Laser/Greenlight Laser in various surgical facilities. Duties included preparation of surgical fibers and maintaining cystoscopy instruments. Supported the surgeon throughout the surgical procedure. Supervised laser technologists with responsibilities including weekly status reports, expense reports, digital time cards, and daily schedule. Supported laser technologists 24/7. Trained laser technologists on various lasers. Trained laser technologists and OR staff on Urology disposables, laser fibers, instrumentations, and laser safety. Responsible for completing quarterly performance evaluations on all team laser technologists including biannual on location observation evaluations. Held hiring, firing, and disciplinary action duties.
First Assist, Women’s Health Center, New Orleans, LA,
February 2004 – August 2004
Assisted OB/GYN surgeons in surgery, maintaining aseptic techniques and sterility. Performed clinical procedures including Doppler ultrasound and fetal monitoring. Called in prescriptions and scheduled appointments.
First Assist, Pontchartrain Bone and Joint Clinic, Metairie, LA
October 2003 – February 2004
First Assist, Jefferson Orthopedic Clinic, Gretna, LA
May 2001 – October 2003
Education
Surgical Technologist Certificate, Delgado Community College, May 2001, New Orleans, LA
Associate Degree, Delgado Community College, May 2001, New Orleans, LA
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