V&V Test Technician

Christopher Albanese

Phone: 603-***-****

Email: ***********.*.********@*****.***

SKILLS & ABILITIES

Networking:

Configuration: Router/Switch/Firewall/VoIP

TCP/IP & LAN/WAN protocols

Cisco network technologies

Network systems management

Network design and deployment

Software:

Microsoft Word, Excel, PowerPoint, Outlook, Project, Virtualization software

Install, configure, troubleshoot, test and validate

Omnify, Contour, and Project Management software

iOS Application management and testing

Android Application management and Testing

Firmware testing and validation

Software Validation of tools used for Verification and Validation.

Communication:

Strong written and oral communication skills in English

Team player

Technical Support/Customer Service Abilities:

Troubleshoot hardware/software

Troubleshoot network connectivity

Software installation support

Remote access

Phone and e-mail support

Onsite support

Operating Systems:

Windows 98/2000/XP/Vista/7/8/10

Android

iOS

Additional Skills:

Analytical

Quick study

Operation of specialized machinery and testing equipment

Validation and Verification of Tools

EXPERIENCE

AgaMatrix Salem, New Hampshire Aug 2012 – Nov 2015

Validation and Verification Test Technician

Medical Devices and Supplies

Testing of firmware, hardware and software for medical devices

Use of Jira for issue reports and tracking

Managing documents and projects with the use of Omnify and Contour

Working on a team with the goal of Validation of the product under test

Creating testing documentation to test and validate projects and tools.

Testing and installation of applications for both iOS and Android.

Setting up information and tools for Validation and Verification work.

Using MS Office for sending and maintaining of emails, documents, and spreadsheets on various testing and operations items.

Setup of virtual machines for testing different operating systems for Medical Management Software as well as for testing equipment.

Worked with many tools for testing. i.e. mustimeters, oscilloscopes, and depth micrometers.

Testing done on prototype hardware, and debug builds of firmware/software

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Flextronics International Salem, New Hampshire Oct 2009 - Sept 2011

Retail Technical Support

Working with end users directly to support issue with devices.

Changing settings, updating and programing of Android, iOS, Windows Mobile and Blackberry Devices

Setting up and running educational trainings for end users and other coworkers.

Email setup and support as a third party for end users.

Adding and explaining Exchange Emails for end users who have specialized accounts for business.

Explaning the products and services from Verizon Wireless and their partners to end users.

Circuit City Stores Inc Nashua, New Hampshire Oct 2007 – March 2009

Firedog In-Home Computer Technician

Setup of home networks and network assistance in clients’ homes or businesses.

Training on computers, home theater equipment and networks to clients.

Installation of PC and Tablet OS and software

Troubleshooting software and hardware issues of home theaters equipment

Troubleshooting software and hardware issues on PCs. Both remotely and on-site

Writing up training documentation and methodology for use by other coworkers or end users

Virus removal and maintenance on Computers and Tablets.

Working as an individual with onsite work and as a team with in stores in the area.

Maintaining and ordering of necessary equipment and software for requested work.

Scheduling appointments for repair work and training with assistance within the team.

Remote accessing networks and computers for repair work

EDUCATION

Some College Coursework Completed,

NHCTC Nashua, New Hampshire

Computer science major, took classes in Networking, programming in VB.NET, C++, and Web Design. Also had classes in PC Assembly, Telecommunications, and writing.

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