Customer Service Sales

KAILAN HARDY

**** ***** ******* *********, ******, CO 80236

Home: 817-***-**** - Cell: 817-***-**** - *********@*****.*** PROFESSIONAL SUMMARY

To become an integral part of an organization that will utilize my professional expertise, and offer an opportunity for advancement. Customer Service Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

SKILLS

MS Windows proficient

Creative problem solver

Strong client relations

Proficient in cash management

Shipping and receiving professional

Computer literate

Stocking

Merchandising

Natural leader

Cash flow management

Shipping and receiving professional

Customer-oriented

Active listening skills

Consistently meets sales goals

Credit card transactions

Retail sales

Computer literate

Skilled problem solver

Shipment processing

Motivated team player

WORK HISTORY

04/2004 to 07/2004Customer Service

Guitar Center – Denver, CO

Greeted customers entering the store to ascertain what each customer wanted or needed.

Checked customers payment receipt to ensure product and receipt agreed. 12/2003 to 01/2004Warehouse Worker

DFW Airport Board – Dfw Airport, TX

Inspects materials and supplies received for damage Issues materials, parts and supplies

Stocks warehouse shelves/bins

Operated vehicle to pick up and deliver parts and supplies Typed routine information on warehouse documents

Operated banding machine, forklift truck and other power and non-powered hand-operated warehouse equipment to move materials. 11/2002 to 01/2003Sorter

United Parcel Service – Commerce City, CO

Sorted parcels by zip code

Loaded Trucks

Unloaded Trucks

Loaded products weighing up to 100 pounds onto trailers for delivery. 10/2000 to 07/2001Customer Serivce/ Cook

Pizza Hut – Arlington, TX

Received orders

Handled Cash

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. 06/2014 to 10/2014Musician

The Potters House of Denver – Denver, CO

Portrayed a wide range of emotions using body movements, facial expressions and gestures.

Played for services and events

09/2015 to 12/2015Sales Associate

Seven Eleven/711 – Aurora, CO

Greeted customers promptly.

Directed customers to store locations.

Received customer payments.

Monitored areas for security issues and safety hazards. Assisted customers in selecting items based on needs. Created attractive displays to promote items.

Processed customer returns.

Completed purchases using Point of Sale systems.

Trained new cashiers on procedures, customer service and sales techniques. 01/2016 to Current Operations

24/7 In-Touch – Aurora, CO

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to [number] calls in queue per minute.

Managed high call volume with tact and professionalism. EDUCATION

2002 High School Diploma:

James Bowie High - Arlington, TX

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