Sales Customer Support

Steven Roy Simons

EDUCATION

University of South Florida August 2015

BS, Management Information Systems, GPA 3.4

Hillsborough Community College May 2011

AA, Art

EXPERIENCE

Greenway Health June 2015 - February 2016

Production Support Engineer

Review documentation from customer support team on “steps to reproduce” software issues and attempt to generate the same results or bugs

Utilized JIRA and Salesforce to create software tickets for the development team to review

Perform as liaison between the development and customer support teams documenting and relaying necessary information and closing case files

Utilized Articulate Storyline software to create training modules and videos for call center staff of up to 700 individuals supporting three software products

Digital Hits August 2013 - April 2015

Sales Associate

Assisted customers with purchases, managed inventory, increased customer retention and consistently held top sales

Family Dollar January 2013 - August 2013

Assistant Manager

Managed employees, unloaded trucks, stocked shelves, and organized daily paperwork and bank deposits

Target May 2011 - August 2012

Backroom Team Member

Organized stock room, pulled stock to be put in store, and assembled products

School District of Hillsborough County March 2008 - May 2011

Substitute Teacher

Maintained classrooms and instructed students in the absence of their regular teacher

United States Marine Corps July 2006 - September 2007

Lance Corporal

Managed a group of Marines as an acting platoon sergeant for PAD platoon and gained knowledge on repairing ground radios with Secret Level Clearance

SKILLS:

Microsoft SQL Queries, MS Office, Visio, Visual Studio, Salesforce, Articulate Software, and JIRA

RELEVANT COURSES:

Visual C#, Systems Analysis and Design, and Database Design

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