Customer Service Representative

CURRICULUM VITAE

Name: YUH, LEO NDITOH

Date of Birth: November 10, 1979

Sex: Male

Nationality: Cameroonian

Marital Status: Single

Address: Flat 301, 508 Euroflats, Yakal Street Comembo, Makati City, M.Manila.

Mobile no: 094********

Email: *********@*****.***

OBJECTIVE:

To utilize my educational background, strengths, values, professional skills to achieve the goals of your company and its client.

PROFESSIONAL EXPERIENCE:

AL-AQSA SWEETS SUPPLY FUJERA (UAE), August 2014 - November 2015

Customer Service Representative

-Inbound and Outbound calls

-Attract potential customers by answering product and service questions; suggesting information about other products and services.

-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-Documented every case and created corresponding tickets.

EQUATORIAL BUSINESS AND MARKETING, July 2011 – March 2014

Business Administrator:

-Achieved company’s desired matrix in - FCR, AHT and CSAT.

-Assured that SLAs were met at 99% monthly

-Worked towards understanding the customers plight and helping the company to solve the problem in order to meet up with the expectations and satisfaction of the customers through physical contact and Inbound and Outbound calls

-Coordinated promotional tools, handled complains and queries from customers

COMFORT VOYAGE 2009 - 2011

-Customer service department (call center) inbound and outbound calls

-Ticket reservations, baggage follow up and costumer

-Created a system that eased the tracking and follow-up of missing luggage

EDUCATION

YEAR

SCHOOL ATTENDED

COURSE

CERTIFICATE

2003 – 2006

University of Yaoundé 1 Cameroon

Major: Lettre Modern Anglais

Sub – Lettre Bilingue

Bachelor’s Degree

2007 – 2009

Universitaire Siantou Cameroon

Business Administration

Diploma

1996 – 2003

CCAST Bambili

General

GCE Advanced Level

LANGUAGE SKILLS

-Native French and English Speaker

-Arabic - Fluent

STRENGTHS

Results Oriented

Good Communication skills

Fast learner

Team player

Quality Focus

Resolving Queries

Analyzing Information

Multi-tasking

VALUES

Professionalism

Respect for Diversity and Culture

REFERENCES

1.Mohamed Zoir General Manger Al-Aqsa Sweet Supply (UAE) 009***********

2.Mr Timchia Evancestus Equatorial Business and Marketing (ebm) Cameroon 002**********; 002**********

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