Microsoft Office Management

Felipe H. Rivera

Van Nuys, CA *****, 818-***-****, ***************@*******.***

Technical Support

Hard Worker and versatile IT Professional with 23 years of experience since teaching Microsoft Office, Visual Studio Developer, SQL and ORACLE Databases Management Administrator, Project Management of High Level IT Projects as implementing a Data Center, and responsible for the maintenance of the fire-fighting system NOVEC; Management Mission Critical Main Servers (Microsoft OS), and Help Desk to both Clients internal (500 internal users) and external.

Technical Skills

Microsoft SQL Server, VMWare, Microsoft Office, Microsoft Project, Microsoft VISIO, Bilingual Spanish (Native Spanish Speaker)

Professional Experience

Fruit Of The Loom El Salvador Jan/2002 to Jan/2015 Head Of IT Infrastructure

a) Administration and Implementation of

Infrastructure Projects.

Schedule the tasks of the projects

and assign actors

Keep tracking of the project.

Tests of the implementation

report advances and constraints

b) Database Management Server implementation

Database Installation and

configuration

Create Objects

Assign user rights

Database Monitoring

c) Datacenter Administrator Backup Operator

Air Conditioning Maintenance

Schedule the cleaning of the

Datacenter

Log Access

Notify if the equipment’s shows an

alarm.

d) Documentation Of Implementation Create a folder per implementation

Passwords and access per equipment

and database

e) Contact Between FOTL and

Infrastructure Providers

Keep track of the Provider visits

Reception of new equipment or

replacements.

Call the provider in case of

failures

f) Internal and External Audits Receive the Audits and show the logs and check the procedures

Visits to the installations

Checking of Servers Access and

Databases.

Checking of documentations.

g) vMWare Administration Keep track of the VMWate implementation

Keep track of the Virtual Servers

Test the Failure and redundancy

procedures

h) Supervisor of Servers and

Communication Equipment (2 people in

charge)

Schedule tasks

Checking of implementations

Help with the provider

i) Customs services for new equipment Entry of new equipment’s in Free Zone.

Customs permits

j) Remote Support Keep tracking of Database on

Weekends

k) IT Support Service Receive Calls and email

requirements

Solve the internal customer

requirements

Assign the actors in order to

solve a requirement

l) ITIL Knowledge ITIL Training and Implement

procedures.

Member of implementation team

m) NOVEC System Schedule maintenance

Operate the system

Receive the audits

Documentation

Additional Relevant Experience

CTE Telecom Personal SA de CV (France

Telecom)

Dec/1998 to Dec/2001

System Engineer

Ministerio de Hacienda de El Salvador Aug/1997 to Nov/1998 Technical Support

OMEGA Electrónica de El Salvador Apr/1991 to Aug/1997 Training Manager

Education

Bachelor’s Degree in Electrical Engineering, Universidad Politécnica de El Salvador. References

Julio Levisohn, Fruit Of The Loom, Sr Director Of Capacity Planning, Bowling Green, KY 42104, *****.********@*******.***, 270-***-****

Gerardo Mauricio Callejas, NORD Gear Corporation, Managing Director – Mexico, ***********@*****.***, 608-***-****

Juan Reyes, Eligibility Supervisor, LRS Unit, Department Of Public Social Services, The Zev Yaroslavsky Family Support Center, Van Nuys, CA 91405, **********@****.********.***, 818-***-****

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