Customer Service Representative

Ruben E Rico

**** ****** **. *****

Houston, Tx

Phone: 281-***-****

E-mail: ************@*****.***

Objectives

To obtain employment in an organization in which I can apply my technical abilities and mechanical skills, and offer the assistance of whatever task is asked of me.

Education

Lopez High School-Brownsville, Texas (May 2009)

UTB/TSC University of Texas at Brownsville

August 2006 – May 2008

Experience

Assembly Tech, Tester (June 2013- Present)

Oil Sates Industries (6120 East Orem Dr, Houston, TX 77048)

Assemble and test according to requirements and safety rules / regulations;

Inspect, clean, install parts, equipment and components, subassemblies in stack structural assembly

drawings and specifications

Operate overhead crane, man lifts, band saw, hose cutting/crimping devices,

Complete assembly documentation

Read BOM and assembly blueprints and schematics

Use of Hydrostatic pump, nitrogen gas pump, frack pump to preform testing on assembled equipment

Assist 3rd party customer to understand all testing and assembly preformed on there equipment

Tank Cleaner Crew Man (October 2012- June2013)

Midwestern Services (S. 610 Loop, Houston, Tx)

Comply with all safety regulations in Tank Cleaning

Prepare required equipment use on Job site

Thoroughly clean and inspect project and do required repairs as per customers request

Inspect clean and leave job site clean after work has been completed

Sandblaster, Electroplater, and Warehouse Associate (May2012-Septemer2012)

Delta Electroplating (Hisser St, Houston, TX 77012)

Receive customers’ orders on work that needed to be applied,

Create new shipping orders with use of required programs

Electroplate parts and items requested by customer

Maintenance Worker (December 2010-May2011)

BISD Food Service (Brownsville, TX 78521)

Maintain a clean work environment for safety and appearance

Receive cold food orders from vendors, with inventory check and correct order pulling

Fix any issues in my scope of skill from plumbing to basic electrical issues

Problem solving issues from mechanical to excel work sheets for correct order pulling and receiving

Customer Service Representative (December 2009 -Novebmer2010)

T-mobile USA (1 CSR Rd Brownsville, TX 78521)

Educate customer on any needed information regarding mobile account(s).

Help customer with problem solving /troubleshooting issues on mobile devices.

Meet daily metrics(goals) to meet company standards.

Retail and commercial sales, Service Tech(October 2008- December 2009)

Pep Boys Automotive Supercenter (2336 Boca Chica Blvd Brownsville, TX 78521 )

Receive payments by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or charge due to customers.

Developed and prepare work orders for cars to be serviced and repaired.

Helped in maintenance of vehicles and shop machines

Security Officer(April 2008-October2008)

DSI Security Services (3505 Boca Chica Boulevard, Brownsville, Texas, 78521)

Check out for proper documentation and loading content for trucks that are entering or leaving premises.

Fork-lift Operator( February 2007-April 2008)

TEX/MEX Cold Storage (6665 E. 14th St. Brownsville, Texas 78521)

Load/unload shrimp from trucks, stack containers properly in freezer area depending on type and size.

Construction Worker(May 2006-October 2008)

Herrera’s Construction Contractors(International Blvd, Brownsville, TX 78521)

Help in construction of homes and commercial buildings by helping Carpenters in framing,

roofing, and sheet rocking,, concrete working of settling and forming

Skills

Ability in the use of all types of hand tools, including pneumatic and electric power tools.

Dedicated and hard working

Skilled in most general mechanics

Skilled in most construction work (measuring, use of different saw tools, and hand tools)

Able to withstand standing for long periods of time and any outside weather conditions

Fast learner in any field of skilled trades

Punctual and attention to detail

Self-motivated and always willing to learn

Bilingual (fluent in speaking, reading and writing in both English and Spanish)

Good on troubleshooting issues with mechanical systems and machines

Great customer service skills

Computer literate

TWIC Card Holder 2018

Basic Plus 2015

Hazwoper Certification

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