Customer Service Technician
Resume:
Taquanna Rice
Baltimore, Maryland 21216
Phone: 443-***-****
*.******@*****.***
********.****@*************.***
EXPERIENCE
BGE
Meter Reader Trainee
Reading Gas and Electric meters in residential and business areas
6/2009-6/2011
VERIZON
Ellicott, MD
Service tech
Install and repair phone service in residential and business areas. Install and repair fios tv, internet, in phone service in residential homes 2-3 installs 4-9 services calls
EXPERIENCE
2/2006- 06/2009
Comcast
Silver Spring, MD
Tech Ops
Some of my responsibilities at Comcast were: *Come to work on time and complete jobs that were given to me. *Customer satisfaction first. *Working hard to make sure the customer is informed of the service that me as a technician is providing. Some of my accomplishments are: *Complete Comcast cable, internet, and phone service. *Receiving customer choice award for June-august 2007*Receiving Tri-County Tech Ops certificate of appreciation for outstanding performance and contributions during winter storm recovery efforts after the storm on February 14, 2007. *Receiving a certificate of recognition, in grateful appreciation for 1 year of dedicated service 2007.
10/2005 - 02/2006
Home Depot
Baltimore, MD
Overnight Stocker
Stocking shelves, unstocking pallets.
EDUCATION
01/2003-06/2005
Fredrick Douglass High
Baltimore, MD, US
GPA 2.9
Diploma -
06/200*-**-****
Lincoln Technical Institute
Columbia, MD, US
Certified Electronic Systems Technician -
GPA 2.9
SKILLS
Skill Name
Skill Level
Last Used Experience
Driving Commercial vehicles
6yrs
Customer service
6yrs
Hand and Power tool usage
6yrs
Wall fishing usage
Beginner
Currently used
Commercial and Residential phone insulation/repair
6yrs
Currently used
Termination skills of coaxial, fiber optic wiring, CATV
6yrs
Currently used
Video Systems
Beginner
Low Voltage cabling
Beginner
Audio Systems
Beginner
CCTV Systems
Beginner
Fire Alarm Systems
Beginner
REFERENCE UPON REQUEST
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