Technical Support
Resume:
John Chavez
***-** ******* ***, *******, ON M*A *X7
647-***-****; ******@********.***
OBJECTIVE: Desktop Support Analyst (permanent)
IT Network Professional with over 5+ years of extensive hands-on experience in IT Technical Support in the design, implementation and troubleshooting of LAN/WAN/Wireless networks.
Possess outstanding technical skills in Microsoft and Cisco technologies.
Strong research, problem-solving and analytical skills to design and develop appropriate systems.
Versatile hard working and team player.
Providing technical hands-on capabilities with: installation and configuration, remote monitoring, helpdesk customer service tech support, maintenance and troubleshooting.
Highlights of Qualifications
LAN/WAN, Ethernet 802.11 configuration, and administration
Microsoft Server Operating System installation and configuration 2003/2008/2012
Server Farm Configuration: Web, SQL, Exchange, SharePoint, AD, WSUS Servers
Microsoft Windows S.O XP/Vista/7/8
Microsoft Exchange Server 2007/2010/2013
Virtualization Technologies Hyper-V 2008 / 2012
RF Configuration Mobile Devices, Smart phones, Tablets
CompTIA A+ Hardware/Software
Cisco switches and Routers
Cisco CCNA, Security, and VoIP
Cisco IP Communicator, Cisco 7942G 7900 Series IP Phone
Professional Experience
Help Desk Technician October 2014 – Present
Maple Leaf Foods Hamilton – Ontario
Provide technical support to customers via telephone, email and through tickets
Help customers identify and resolve issues pertaining to dial-up configuration, web hosting and
domain registration, Exchange 2010, SharePoint 2012, Lync Server 2010, AD 2008 / 2012 R2, Routers and switches, windows 7
Install operating system, software, antiviruses and patches
Diagnose, troubleshoot and resolve PLC system ( Allen Bradley, Siemens and Weber )
Install, configure hardware and software to ensure optimal performance
Training employees on the use of PLC-run lines
Help Desk Technical Support May 2014 August 2014
Toro Aluminum (Contract) Vaughan – Ontario
Provided desktop support to main and branch offices
Installed Windows 7, Office 2013, Antivirus, AutoCAD 2014 to new computers
Upgraded 60 computers from Windows XP to Windows 7
Installed new Avaya IPhone 9500 digital phones
Organized and identified data and voice patch cord from racks and outlets
Installed 30 new Nvidia Quadro K5000 video cards to HP and Dell computers
Updated 40 (CRC) Computer Numerical Control in all production areas
Designed Logical and Physical on Microsoft Visio 2010
Network Engineer / System Administrator September 2013 - December 2014
J.P Morgan Chase (Contract) Bogota – Colombia
Coordinated with customer and developed new networks
Installed Active Directory 2012 R2, Exchange Server 2010, Web Server
Performed network analysis, management, and capacity planning for future growth
Implemented Hyper-V 2012 R2 DNS/DHCP/WSUS/SQL Servers
John Chavez 647-***-****
Designed and configured Cisco VPN site to site / remote access
Installed windows 7, office 2013, antivirus through Windows Deployment Services to new 140 computers
Upgraded 50 Windows XP computers to Win 7
Designed Logical and Physical Network on Microsoft Visio 2010
Technical Help Desk December 2011 – July 2012
Codefusion Communications Inc. Toronto, Ontario
Provided on-site and remote technical support through Windows RDP, LogMeIn, Team Viewer, TightVNC for Linux
Installed and configured Microsoft based technologies such as active directory, IIS, Microsoft office 2007/2010
Built, configured and maintenance of Exchange server 2010, WSUS, office communicator server (OCS)
Supported Windows server 2003/2008, windows XP/vista/windows 7
Implemented Virtualization techniques such as hyper-v, Cisco small business router/switches, server and VPN solutions, Microsoft Visio 2007
Installed and configured Dell Server PowerEdge T605, 2850 and R620 rack servers
Used and administered customer services through help desk software and connectwise ticketing system
Laptop and Gaming Technician January 2011 - November 2011
Nexicore Service Canada Markham, Ontario
Repaired and installed gaming consoles as: Nintendo Wii, Play Station and Microsoft Xbox
Maintained, fixed and re-assembled laptop systems as: HP, IBM Lenovo, Toshiba, Sony
Installed hardware and software systems
Maintained QA lab, test suite the according with the daily production
Education
Post Graduate Wireless Networking September 2013
George Brown College Toronto, Ontario
Radio frequency (RF), cellular, broadband and narrowband communications CCNA Security and VoIP, ITIL, Linux Fedora / Ubuntu, Data Center Server, Windows 2008, Network Management Unicenter NSM
Diploma Mobile Systems Integration Bridging May 2013
Humber College Toronto, Ontario
Courses, VMware ESXi 5.1, workstation 9.0, Windows Server 2008, Exchange server 2010, Microsoft Lync 2010, BES, Cisco CCNA Routing and switching, CCNA Security designing and implementing Network security, Linux red hat 6.0 RHCSA and RHCE, ITIL Service Management
Bachelor’s Degree Systems Engineering 2002
University Autonoma of Colombia, Bogotá, Colombia
Training
Microsoft (MCTS) 2008 2013
Cisco CCNA 2011
Yorkdale Adult Learning Center, Toronto, ON
Cisco CCNA / IT Essentials 2007
Servicio Nacional de Aprendizaje, Bogotá, Colombia
Microsoft Certified System Engineer / Administrator 2003 2005
CompTIA A+, Network+
Intelligent Training of Colombia S.A., Bogotá, Colombia
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