Quality Assurance Software

ANGEL GONZALEZ

***** ** ***** ** *** A*** KIRKLAND, WA 98034

MOBILE: 469-***-**** / E-MAIL: a *****.*@*****.*** OBJECTIVE Professional, innovative, detail-oriented Technology Specialist. Seeking opportunity to assimilate existing, new, ground-breaking drive projects from start to finish – as part of a dynamic team.

EDUCATION

Bachelor of Fine Arts 2009 to 2011

The Art Institute – Tampa, FL

SKILL

• Four years experience in: Software test engineering, quality assurance testing, technical support, independent IT-related work.

• Dexterous leader in orchestrating system development, automated & manual software testing, platform design, and quality assurance for world-renowned companies.

• Persistent with communication, time management, multi-tasking, punctuality, and organization.

• Meritorious problem-solving, troubleshooting, diagnostic aptitude & repair skills.

• Bilingual (English and Spanish.)

• Software Test methods: Monkey, Stress, Black Box, White Box, Sanity, Performance.

• Software Test programs: GTE, Product Studio, Jira, and Zephyr.

• MS Office/Windows expertise.

• System upgrades and backups.

• Refined system debugging ability.

• Digital aesthetic use: Adobe Creative Suite, 3D Studio Max EXPERIENCE

Software Test Engineer 01/2014 to Current

Samsung Telecommunications of America – Bellevue, WA

• Applied company policies to achieve overall success in technical procedures, and standards.

• Consistently met required deadlines for all production work orders; preserving the integrity & security of data, reports, and access.

• Engineered bilingual test spreadsheets.

• Performed weekly BVT/Sanity tests on mobile software, daily documentation of software bug reports.

• Efficiently conducted team meetings for both English and Spanish speaking employees, ensuring clear communication.

• Designed strategic plan for component development practices to support future projects.

• Managed creative projects from concept to completion while managing outside vendors. Implementation of voice assistant software for mobile platforms, including Samsung Galaxy phones, accessories, and applications. Quality Assurance Tester 10/2012 to 09/2013

Amazon – Seattle, WA

• Assistance in determination of new algorithms and glitches in product as well as software.

• Wrote proper test cases, executed plans of action & regressions daily for Amazon Kindle Silk Browser.

• Established compatibility with third party software products by developing solutions for program and system modification.

• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

• Developed work-flow charts, daily BVT reports, and diagrams to ensure production team compliance with client deadlines.

• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. Independent Desktop Technician 06/2011 to 10/2013 Tekwire – Kirkland, WA

• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.

• Designed, constructed, repaired, and continuously maintained complete computers and operating systems for a diverse range of professional clients.

• Independently prepared all cost estimate documentation and contracts for large-scale business projects.

• Provided consistent troubleshooting, diagnosing, and maintenance of operational systems for both home and office environments.

• Processed problems and any applied solutions to increase overall client satisfaction and work efficiency.

Professional references available upon request.

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