Manager Front Office

Brendon Tompkins

**** **** **** ******, *******, CA 94606

919-***-**** ***************@*****.***

Objective

A goal-oriented, highly motivated, problem solving professional with an MBA looking to efficiently and effectively direct operations and the team to exceed the expressed goals while guiding all team members to attain their personal goals while enhancing the community we operate in.

Experience

General Contractor, Home Renovation 9/2/15 – 2/2/16

Front Office Manager, Hyatt Regency San Francisco 5/12/14 – 9/1/15

Executive Housekeeper, Hyatt Regency San Francisco 10/14/12 – 5/11/14

Front Office Manager, Hyatt Fisherman’s Wharf 6/20/10 – 10/13/12

Assistant Executive Housekeeper, Hyatt Regency San Francisco 6/14/09 – 6/19/10

Front Office Asst. Manager and Asst. Executive Housekeeper, Grand Hyatt San Francisco 4/21/08 – 6/13/09

Front Office Assistant Manager, Hyatt Fisherman’s Wharf 10/23/06 – 4/20/08

Front Desk Manager, Grandover Resort and Conference Center, North Carolina 2/14/06 – 9/15/06

Front Office Manager, Paul J. Rizzo Conference Center, Hilton Corp. North Carolina 6/1/2000 – 8/1/2002

Front Office Assistant Manager, The Carolina Inn, North Carolina 10/1/1999 – 6/14/2000

Front Office Responsibilities : Managed departments of 10-30 employees including hiring, training, and development of front desk agents, bellmen, valet attendants, security guards and PBX operators; administer annual job performance evaluations, daily coaching, and progressive discipline accompanied by daily and monthly recognition and motivation including the creation, implemented and promotion of incentive programs; acting as Manager on Duty responsible for the coordination of all departments during shift, first responder for all emergencies on property and entrusted to make decisions in the best interest of the parties involved; member of hotel safety committee which maintains OSHA standards and proactively finds ways to reduce injury and lost time; establish and write job descriptions, policies and procedures, mission and goals; work directly with suppliers, vendors, and contracted services including transportation and travel arrangements for guests; respond to all guest surveys and complaints with compassion and appropriate service recovery by quickly and consistently finding creative solutions to problems and needs of the customers and employees; responsible for budgets, labor management, incremental revenue, and adherence to Union contracts

Executive Housekeeper Responsibilities : Managed department of 160 employees including hiring, training, and development of room cleaners, houseman, deep cleaners, public attendants, stockers, and linen attendants; responsible for the cleanliness and safety of guestrooms and public spaces; coordination across departments to ensure hotel facilities are properly maintained; instrumental in planning and executing a 622 room renovation, managed $100,000 monthly supply budget effectively; payroll remained consistently under budget while improving quality; work directly with suppliers, vendors, and contracted services including dry cleaning company, uniform supply, and laundry company to ensure guest laundry, uniforms, and hotel linen and terry maintain good quality; implemented inventory control measure leading to cost reduction; conduct detailed inspections of the property on a daily and weekly basis; operated within Union contract, out of Union contact and through a new Union contract

Achievements and Contributions

Certified RCFE Administrator

CPR, First Aid, Blood Borne Pathogen Certified

Member of the hotel Green Team which earned the hotel 3 Green Awards

Played a major role in renovating 622 rooms in tandem with existing operation on time and budget

Member of the Strike Team, a management team leading hotel during 3 day Labor Strike

Opera Shut Down, operated 803 room hotel without the aid of property management computer program

Finished Yearly payroll on budget despite 4 year back pay when contact was reached

Education

Elon University 2002- 2004 Masters in Business Administration

Earned a 3.97 GPA

Beta Gamma Sigma Member – International Honor Society for AACSB accredited business programs

San Diego State University 1993-1999 Bachelor Degree in Business Administration

Minored in Industrial Organizational Psychology

Recognition and Awards

#1 in Company for Rooms Division Up-Sell, Hyatt Regency San Francisco 2015

Manager of the Year- Hyatt Fisherman’s Wharf 2011

Manager of the 2nd Quarter 2011- Hyatt Fisherman’s Wharf 2011

Manager of the 4th Quarter 2007- Hyatt Fisherman’s Wharf 2007

Department of the Year- Fisherman’s Wharf Front Office 2007

#1 Lowest overtime pay for all Rooms Departments in Hyatt Corporation- Fisherman’s Wharf 2007

References

Upon Request

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