Microsoft Office Support

Christopher S. Wilkins

*** *. ****** ***. *** Chicago, IL 60640 ph 773-***-**** E-mail *******.*******@*****.***

Professional Experience:

Archer Cable & Wire

Subcontractor to Archer Cable and Wire responsible for building and/ or maintaining/ Administrating computer and network infrastructure for various clients of Archer Cable and Wire. Focusing primarily on medium size companies and home users, I have been responsible for solutions ranging from computer virus prevention to printer connectivity over the LAN and WAN infrastructure. (2008 – Present)

CPS High Schools, Chicago IL

Subcontractor to ACTG (Advance Computer Technical Group) Primary contractor. Supporting Chicago area high schools, hardware and network administrative solutions. Upgrading desktop to windows XP, and reimaging systems as needed. Daily travel to multiple schools to resolve issues created by student users. (2005-2008)

K Ciara Computers

Owner operator, specializing in small to medium size businesses. Setting up new businesses with office automation geared toward the clients proprietary needs. Administrating network needs of the users, access to various software packages according to job description. Client base included GJM Home health Care, Clarence King and Associates Law Office, and Community Outreach Volunteers, for whom I built a complete computer lab in Hamilton Park. ( 1999- 2005 )

Arthur Anderson, Chicago II

Support Specialist

Responsible for providing desktop and phone support for Lotus Notes. Microsoft Office 4.3 and

Microsoft Office 97 in a Windows 95, Novell, and NT environment. (September 1998-November

1998)

Michael Reese Hospital. Chicago IL Support Specialist

Responsible for providing desktop support for over 200 users using Windows 95 and Windows

NT environment, providing support during their transition. (July 1998-Scptember 1998)

Chicago Board of Trade, Chicago, n.

Support Specialist

Responsible for providing desktop and network support as well as some e-mail administration and

a Novell and Windows NT environment. Support for hardware and software running under Windows 95 and Windows 3.x operating systems. Experience with the utilization of Windows NT, Citrix to monitor and administer the client base from the desktop. (February 1997-0ctober

1997)

Blue Cross/Blue Shield

Network Support

Responsible for providing support for Novel 3.x and 4.x Microsoft Office products, Specifically responsible for troubleshooting GroupWise Email issues, adding and deleting users and transferring users to various post offices. Other duties included desktop application troubleshooting 3rd Level support aiding network administrators. (October 1996-February 1997)

Entex Info. Services

Help Desk Support Specialist

Responsible for installation and configuring of hardware/software for several clients in the Chicago area. Troubleshooting and repair of systems, Compaq, and HP peripherals including: Hard drives, SCSI's Ethernet cards, sound cards, motherboards, CD ROM's computer upgrades, beta testing of Windows 95, MS Office, windows and CC Mobile interfacing issues for DOS Windows 3.11 workgroups and Windows NT workstation based applications. Clients included Northern Trust, ABN AMRO, Kraft General Foods, Equity Group and Montgomery Ward’s (l994-I996)

Computerland

Field Tech

Provided service for the Chicago area and northwestern suburbs. Performed hardware repair on a variety of computer equipment. Also supported desktop systems, laptops, printers, plotters and monitors for Brach Candy, Fannie May candy and EHS Hospital chain. Aided in the setup of LAN and WAN for Firstar banks Illinois offices. (May 1994-Aug 994)

Preferred Computer Services

Field Technician

Serviced the downtown Chicago loop area. Providing hardware repair on various types of

equipment to include: IBM, Compaq, NCR. Deli and HP computers, IBM monitors models 8:516,

8517, 9524, 9525 and 9527 HP, Canon and Lexmark printers. Some of the companies serviced

were Mesirow, Arthur Anderson, American Heart Association and American Alzheimer.

LDI Computer Rentals

Field Technician

Delivered and serviced a varlet) of desktop and laptop computers (IBM, DelL Compaq, Toshiba),

printers (HP II, lID, III, IlS, IIISI) and software packages. Set up LAN for Deloitte and Touché,

LLP Training environment using token ring. (June 1991-August 1992)

Amoco Corporation Apprentice Technician

Under the supervision of Amoco's staff of experience network engineers I had an opportunity to put to practice the skill s and expertise that I had developed during school. (June 1 990-June 1991)

EDUCATION

HARRY S. TRUMAN COLLEGE

CCNA training course completed fall 2014

MICRO TRAIN TECHNOLOGIES

MCSE course completed 2005

CAREER DEVELOPMENT INSTITIJTE

Electronic Technician Program with emphasis on Computer Technology

DEVRY INSTITUTE OF TECHNOLOGY Electronics Technicians Program

U.S. MARINE CORP Instructor

Communications and Electronics School

Technical course for radio and radar equipment repair

CERTIFICATIONS AND EQUlPMENT HP Certification

Compaq Certification

EDI Certification

lBM Certification

OS/@ Certification

R1SC 6000/IBM

HARDWARE: IBM, HP, DELL, CANNON. TOSHIBA, hard Drives, CD ROM's, printers, Modems, Motherboards, and SCI's. Sound cards

SOFTWARE: CCNA, Windows 7&8 MS Office 2013,365 Novell 3.x/4.x: Windows NT, Windows 95, Windows for Workgroups, Windows 3.1 Citrix, MS Office, CC Mail. CC Mobile, Group Wise. E mail, Qemm.386, LaserWriter, Macintosh. OS/@. Excel, Lotus, DOS, EDI, Lotus Notes 4x Timbuktu

Contact this candidate