Customer Service Manager
Resume:
Brady Tyra
Sterling, VA *****
******@*****.***
EDUCATION
UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE Adelphi, MD
Admitted to the M.S. Data Analytics Program
Anticipated graduation date: Spring 2017
Certificate in Foundations of Business Analytics (2015)
Experienced in Software Packages such as SAS, RapidMiner, Tableau, DecisonsFirst Modeler, and Predixion Insight.
Knowledge in basic SQL, Python and R programming with a focus on statistical data mining, association rules analysis, decision trees, neural networks, cluster analysis and text mining.
Developed skills in data mining, trend analysis, predictive analysis, data visualization, ETL processing, project management and communications as guided by the Cross-Industry Standard Process for Data Mining (CRISP-DM) methodology.
UNIVERSITY OF GEORGIA Athens, GA
Completed coursework towards M.A. Classical Languages, August 2011-August 2012
Completed a yearlong teaching seminar based upon shadowing a Latin Professor
Designed complete coursework including lesson plans, lectures, presentations and examinations for first and second semester collegiate Latin in addition to its implementation in the classroom.
UNIVERSITY OF SOUTH CAROLINA Columbia, SC
B.A. in Classics and Mathematics, South Carolina Honors College
GPA: 3.4
Bresler Award for Top Graduating Senior in Classics
Completed Honors Thesis: "Apicius and the Disappearing Garum: An Investigation into the Missing Fish Sauce". Also received a research grant to fund my experiment into the re-creation of an ancient Greco-Roman food product.
Magellan Grant to fund a mentored research project titled "The Evolution of Iconography and Inscriptions on Greco-Roman Numismatics". Placed First Place for presentation in Humanities subdivision.
Mathematics topics studied include multivariable calculus, vector analysis, differential equations, linear algebra, algebraic structures, set theory, theoretical geometry, discrete mathematics and logic, game theory, statistical analysis and theory, probability, analysis and theory of programming and system efficiency.
Knowledgeable in mathematical and statistical programs including R, SAS, and MatLab
PROFESSIONAL EXPERIENCE
HeiTech Services Inc Fairfax, VA
Quality Assurance Specialist II November 2015- Current
Supervisor: Karen McKinnon, 301-***-****, *****.*******@***.***.*** 40 hours a week
Provide support for the Tobacco Retailor Response Program as part of a contract with the Food and Drug Administration, Center for Tobacco Control, Office of Compliance and Enforcement.
Plan, develop and implement quality control and quality assurance procedures on work being performed by the project staff to ensure compliance with quality assurance standards, guidelines, procedures and turnaround requirements.
Knowledge and ability to utilize queries across local and remote databases to construct actionable reports.
The Fresh Market Athens, GA
Meat Cutter August 2013-November 2015
Supervisor: Rick Bell, 706-***-**** 40 hours a week
Analyze sales reports as to design to develop an actionable business strategy to maximize gross profit, increase sales, and reduce shrink. Models are re-analyzed based on weekly sales reports and monthly inventories for areas on improvement and optimization.
Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandizing, labor, security, expense control, and other operational procedures to company standards.
Achievement: With the assistance of a new department manager in April 2014, I aided in raising the Gross Profit of the meat department by 9% while increasing the department’s sales by a weekly average of 60% over last year.
Seafood Specialist June 2013-August 2013
Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandizing, labor, security, expense control, and other operational procedures to company standards.
Achievement: From June to July 2013, I aided in raising the Gross Profit of the seafood department by 13%.
Produce Prep/Clerk Feb 2013 –May 2013
Deli Clerk Oct 2012 – Jan 2013
GA Outdoor Recreation Program Athens, GA
Dawg Camp Counselor and Marketing and Publicity Promoter Aug 2012-Oct 2012
Supervisor: Lance Haynie, 706-***-****, *******@***.*** 10-15 hours weekly
Dawg Camp Adventure is an exciting wilderness immersion experience for first-year students. Adventure participants will build community and prepare for engagement during their first-year at UGA through outdoor activities.
Design and distribute promotional material as well as maintain online database and calendar for the purpose of increasing the involvement of the student body in outdoor and recreational activities.
Encourage participants to develop their own activities and leadership skills through guided group discussions
BSA- Northern Tier High Adventure Program Ely, MN
Interpreter Jun 2009 – Aug 2011
Supervisor: Matthew Rendahl, 218-365-481, *******.*******@********.*** 24/7 June through August each summer
Northern Tier is an elite canoeing and backpacking outfitter run by the Boy Scouts of America. The traditional program is a six to ten day excursion into the Boundary Waters Canoe Area Wilderness, designed for small groups of teenagers with minimal adult supervision.
Perform all the duties associated with a wilderness facilitator with a focus on survival skills and outdoor education.
Work as part of a team to maintain an operational summer program, including basic maintenance, landscaping, food preparation, gear outfitting and repair, retail and office tasks
Dick's Sporting Goods Sterling, VA
Cashier/Customer Service Jun 2007 – Jan 2009
Supervisor: 571-***-**** Seasonally, 25-40 hours weekly
ADDITIONAL SKILLS
Active OPM Level 5C Clearance
Eagle Scout: coordinated an environmental restoration project that addressed a safety concern for a local HOA. The project involved organizing and leading over 600 man-hours as well as fundraising over $3000.
Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint, Access).
CPR and Wilderness First Aid certified
REFERENCES
Rick Bell, 706-***-****
Samuel Stephens, 706-***-****
Joey Pruitt, 706-***-****
Contact this candidate