Customer Service Insurance
Resume:
Amanda Stensrud
Simi Valley, CA 93063
Phone: 805-***-****
****************@*****.***
Objective
A motivated, quality oriented professional with a solid base of career preparation and training as a claims specialist, familiarity with procedures and rules, regulation, office skills and a commitment to provide quality claim and billing.
Professional Experience
Regional Heart Center
Posting Specialist
Collecting procedures and OV from each doctor.
Researching appointments for any patent in collections.
Registering and updating patient information.
Aging reports/Collection reports/Missing encounter reports.
Collecting and posting payments from patients.
Posting and billing ICD-10 & CPT codes for all OV and pacemakers.
Following up on all denials.
Posting and billing all hospital EKG's and ECHO's.
Finding all missing encounters.
Researching information for all procedures.
Handle phone calls to billing department.
Nationwide Medical, Inc, Agoura Hills, CA
Account Receivable/Claims Specialist/Medicare Audit Analyst
Knowing DME specifications for Sleep Apnea
Enter invoice payments
Post denial deposits
Correct previous errors
Notify insurance of returned supplies
Contact insurance for various payment disputes and Claim denials
Insure accuracy of insurance claims. Verify correct ICD-9 and CPT codes for a variety of specialties
Update patients demographic information
Answer and resolve patient billing inquires
Reviewing accounts that are in audits
Presenting all medical records for Medicare
Fighting and completing denial audits
Getting Medicare audits into a payable status
Rebilling all claims once in a payable status
Explaining to patients about Medicare audits
Creating reports to reflect payable and non-payable accounts
Training and helping other co-workers in AR, claims, and audits.
Allstate Imaging, Chatsworth, CA
Verification Specialist
Verify orders with customers
Handles payments
Invoice customers
Collection and order reports
Customer service
United Imaging, Woodland Hills, CA
Sales Consultant
Promoting and Selling Office products
Provide clerical support to managers, coordinators and general office staff, database entry
Answer multi-line phone, operate fax and copy machine
Managed direct-mail postage accounts
Help train new employees, on assigned duties
2015- present
2013-2015
2013-2013
2009-2013
Temporary Agency
Ortho Therapeutics - (part-time position) - Thousand Oaks, CA
Medical Insurance Coder and Biller
Answered phones, scheduled appointments
Ensure claims are entered and submitted with 48 hours of receipt
Insure accuracy of insurance claims. Verify correct ICD-9 and CPT codes for a variety of specialties
Update patients charts
Monthly processing of patient statements. Answer and resolve patient billing inquires
2009 - 2009
Education
Everest College, Reseda, Ca
Medical Insurance Billing and Coding I – Diploma
Simi High School
2009
2007
Skills
MS Word, Excel and Power Point, Outlook
Internet based systems/software
Data Entry
Excellent Interpersonal Skills
OSHA
HIPAA
CMS 1500, UB-04
CPT, ICD-9, HCPCS Codes
Insurance Billing and Coding
Verification and Eligibility Benefits
Ten Key by touch
Brightree System
Medicare
Billing and collecting
Contact this candidate