Manager Customer Service
Resume:
Christopher Waters
**** ******* **. **********, ** 75067
*************@****.***
Objective
Professional social media and audio/visual production.
Skills
Radian6
SproutSocial
TweetDeck
Sprinklr
Final Cut Pro
GoToAssist
MailChimp
Adobe CS
NetSuite
Google+
Iconosquare
HootSuite
WordPress
Microsoft Office
YouTube
Tumblr
Google Analytics
Experience
Social Media/Fulfillment Manager
September 2015 to February 2016
SBKC Products – Carrollton, TX
Social Media Management, content creation, marketing strategies, and consumer engagement on Facebook, Twitter, and Instagram, including the creation and management of Pinterest, Tumblr, Google+, and YouTube accounts for the industry leading Suicide Bunny, King’s Crown, and The Cloud Company Premium E-liquid lines using HootSuite, Tweetdeck, Iconosquare, and Pages Manager.
Strengthened consumer base and brand loyalty through Gmail based email engagement and full service packaging and shipping of customer service and promotional packages through Stamps.com.
Inventory and warehouse management including production assistance and receiving.
Social Media Manager
November 2014 to September 2015
Wolfpack Wholesale – Addison/Plano, TX
Social Media Management, content creation, marketing strategies, and consumer engagement on Facebook, Twitter, Instagram, including the creation and management of Pinterest, Tumblr, Google+, and YouTube accounts for Suicide Bunny, King’s Crown, and The Cloud Company Premium E-liquid lines using HootSuite, Tweetdeck, Iconosquare, and Pages Manager.
Strengthened consumer base and brand loyalty through Gmail based email and WordPress based website management and engagement including answering emails and fulfillment of customer service and promotional packages through orders in NetSuite.
Drafting, scheduling, and analysis of B2B email campaigns utilizing MailChimp.
Social Media Specialist/Technical Support Expert
June 2011 to November 2014
Telvista – Dallas, TX
Earned Social Media Specialist position through promotion. Engaging customers and guests on Facebook and Twitter for 7-Eleven and MetroPCS in English and Spanish. Resolving internal inquiries in Jive and handling external issues in real time with LivePerson for MetroPCS. Codifying and quantifying data, identifying KPIs, collaborating with executive clients, and creating analysis reports for 7-Eleven, Fossil, MetroPCS, and ZTE.
Providing technical support, troubleshooting, network operation, and technician dispatch utilizing multiple software programs, Citrix screen sharing sessions, and interdepartmental collaboration for Verizon FIOS business and residential telephone, internet, and video services to customers of all levels of technical understanding in a timely and professional manner.
Sales Representative
August 2010 to June 2011
Advantage Sales & Marketing – Garland, TX
Successful completion of an extended marketing program promoting the launch of the Sony PlayStation Move and submitting detailed daily call reports to the Regional Manager.
Assistant Manager
September 2010 to May 2011
Game Trade – Mesquite, TX
●Performance of opening and closing duties including cash handling, inventory, product display, maintenance, and implementation of a new point of sale system.
Intern Production Assistant
August 2010 to December 2010
Eyecon Video Production – Plano, TX
●State of the art HD video production of local and nationally syndicated television programs, commercials, and online media using Sony XDCAMs, DVCPRO HD P2 Cameras, EZ Jibs, Rifa, Kino, and Arri lighting, teleprompter, and virtual background sets utilizing green screens and the NewTek Tricaster.
Interviewer
September 2008 to March 2010
Fieldwork Dallas – Addison, TX
●Conducting telephone interviews and qualifying correspondents to participate in market research focus groups and product testing for domestic and international companies.
Test Scorer
February 2008 to May 2008
Pearson Educational Measurement – Dallas, TX
● Successful completion of Graduate Degree required educational evaluation and holistic assessment of the written section of the standardized TAKS test.
Manager
June 2007 to December 2007
Angelika Film Center – Dallas, TX
●Supervision of projection, café, concession, box office, guest services, and premiere special events.
●Performance of daily opening and closing duties including ordering, inventory, invoices, training, cash fund management, and exceeding quarterly goals.
Manager
September 2005 to February 2007
AMC Mesquite 30 – Mesquite, TX
●Supervision of IT and hardware, internal auditing, box office, concession, and guest services.
●Performance of daily opening and closing duties including evaluating and filing financial reports, facility maintenance, training, cash fund management, and exceeding quarterly goals.
Education
University of North Texas 2005
Denton, TX, USA
Bachelor of Arts and Science
Radio, Television, and Film; Spanish Minor
●Internship for NTTV; in studio and on location production of news, entertainment, basketball games, and concerts including the Grammy Award winning Blue Shoes Project.
●Television crew positions include audio engineer, technical director, graphics creator, production assistant, teleprompter, VTR, master control, and camera operator.
●Specializing in sports broadcasting, announcing, voice over, narration, program scheduling, and production management.
Professional Voice Acting
Icebound: A Visual Novel 2014
Fastermind Games
Character: Fei
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