Customer Service Sales
Resume:
Heather Murray-McGovern
Bricktown, NJ
*******************@*****.***
WORK EXPERIENCE
Vendor Compliance Specialist
River Road Waste - Tinton Falls, NJ
Responsibilities
Manage waste management for 8500 Family Dollar stores Dispatch haulers throughout country for service to locations Set up haulers for new store locations through negotiation of pricing on haul, delivery fee and tonnage Right size stores containers through case count of store freight Take bids from available vendors and procure based on level of service and availability Accomplishments
Maintained waste efficiently and easily by quick and easy resolve for 8200 locations Successfully bid and procure haulers
Skills Used
Excellence in customer service
Driver/Helper
UPS - Lakewood, NJ - January 2013 to October 2013
Responsibilities
Access route and deliver packages
Customer Service Supervisor
Coast to Coast Mobile Oil - South Amboy, NJ - September 2011 to October 2013 Responsibilities
Answer incoming 800 line to explain products and services Set appointments for service
Assign technicians daily work
Follow up on quality of service provided
Interview, hire and train new staff
Provide 6 month review of employee performance
Accomplishments
Improved sales and customer service
Provided employee retention through mentor ship
Skills Used
Superior customer service and sales
Auto Body Shop Manager
Dentworld Collision Super Center - Neptune City, NJ - October 2005 to September 2011 Responsibilities
Managed day to day operations of body shop including writing all estimates of new business Went over all tear downs of damaged vehicles with technicians and ordered all parts necessary for repair Supervised, delegated and assigned repairs to A and B techs Supervise, hire, and train a staff of 12 full time employees Perform yearly reviews of staff
Accomplishments
Marketed car dealerships and new car insurance companies not currently contracted for new business, successfully signing 4 major insurance company and 3 dealerships for new business Increased sales by $50,000 a month
Skills Used
Created and signed 2 year contract marketing relationship with Lakewood Blue Claws, attending weekly games and giving away free repairs to fans
Joined and attended 4 Chamber of Commerce Chapters increasing business for shop
Auto Claims Adjuster and theft adjuster
Proformance Insurance Company - Freehold, NJ - August 2002 to October 2005 Responsibilities
Investigate auto damage, property, and theft claim Mitigate insured and claimant losses
Accomplishments
Investigate claims in correlation with Special Investigation Unit Recovering subrogation for insured
Skills Used
Work with Essex County Prosecutors office to uncover theft recovery of insured's vehicles
Client Service Supervisor
Anthem Health/Great West Life - Piscataway, NJ - June 1995 to October 2002 Responsibilities
Large group client representation in Full a Service Unit within call center Managed care vendor coordination
Troubleshoot dental and medical claim adjustments
Accomplishments
Maintained direct broker/plan administrator working relationship Completed Dean Vaugn Medical Terminology
Supervised a staff of 20 call center representatives Maintained best quality review for excellence in service 3 years in a row for my department Skills Used
Completed dental learning training
Completed HIAA part A and B
Promoted to call center supervisor
EDUCATION
BA in Sociology
Rutgers - New Brunswick, NJ
1991 to 1995
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