Desktop Support Office
Resume:
Michael Tock
Melrose Park IL ***60
***********@*********.***
Technical Experience
Metra Railroad - Tech Support Associate Chicago IL (June 2007 – November 2015)
Installed, maintained and replaced microcomputer and LAN hardware.
Installed and maintained software for microcomputer applications such as Office 2003, Office 2010 and Office 2013.
Coordinated appropriate service personnel and vendors to service other microcomputer needs and problems.
Provided phone support and used ticketing system to document end users issues.
Made recommendations on upgrades and performance enhancements.
Operating systems supported includes Windows XP, Windows 7, and Window 8.1 on desktops, and tablets.
Special projects included development of the corporate image and switch and router upgrade and replacement. Some work with SCCM 2007 R2 in deployment.
College of DuPage - Cisco Lab Aide Glen Ellyn IL (April 2006 – October 2006)
Maintained the routers and switches
Assisted Cisco Academy students in hands-on Cisco labs.
Maintained PCs (fresh install of Windows XP and troubleshooting apps).
Hughes Enterprises - Desktop Support - Pc Tech Lombard IL (December 2005 – April 2006)
Maintained Windows 2000 server domain
Provided desktop support for a 40 workstation client server network.
Education
College Of DuPage Wireless Networking and Security
Received Cisco Internetworking Certificate 2006, through Cisco Academy
Received CCNA in March of 2007
Bachelor of Applied Science in Computer Studies with a concentration in networking
Robert Morris College - graduated 2005 GPA 3.55
Associate of Applied Science degree in Computer Networking
Triton College - graduated 2002 – Phi Theta Kappa member
Microtrain - training classes for MCSE 2004-2005
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