Project Coordinator/Consultant
Resume:
Daniel Choe
******.******.****@*****.***
OBJECTIVE
To utilize my existing core competencies to their maximum potential while also acquiring new skillsets within a dynamic, team-oriented environment
EMPLOYMENT
11/2013 – Present: Personal Sabbatical
Took personal time off to travel various parts of the world
4/2008 - 9/2013: Exelon – IT Project Coordinator/Business Analyst (through Business Systems of America)
Integral team member of large scale IT infrastructure upgrade projects ($500K – PC Refresh, $4 million – VoIP), upgrading end of life PCs and transitioning corporate telephone system from a Nortel digital voice network to an Avaya voice over IP network, managed large groups of people through complex scheduling to accomplish planned objectives
Created reports via Microsoft Excel to analyze and identify equipment qualified for upgrades (PCs, laptops, telephones), maintained complex diagrams of VoIP network topology using Microsoft Visio, provided SharePoint site creation and administration (public and private) for PC Refresh and VoIP projects, maintained archive of all documentation relevant to respective IT projects, created, edited, proofread, and maintained instruction manuals and user guides for PC Refresh and VoIP
Managed a team of deskside support technicians and team leads to achieve performance goals for PC Refresh, provided training, guidance, and knowledge transfer to technical support, provided policies, procedures, and scheduling for PC Refresh and VoIP techs
Created, maintained, and analyzed online survey forms for PC Refresh and VoIP to monitor and ensure high qualitative and quantitative standards were maintained by technicians to customers, served as primary point of contact for customer feedback as well as corporate wide communications for PC Refresh and VoIP
Provided site walkdown survey of 50+ remote locations across the U.S. (Pennsylvannia, Illinois, Maryland, Iowa) to verify equipment eligible for upgrade within scope of PC Refresh and VoIP projects, provided strategic input and guidance for infrastructural project upgrades to meet budget and timeline goals
Served as technician for network threshold tests for VoIP, monitored VoIP network and UPS backup battery devices via SNMP tools, negotiated with 3rd party vendors to recycle of out-of-date equipment as well as buyback of old PCs, servers, and telephones that maintained resale value
Oversaw, strategized, and conducted Avaya One-X Communicator VoIP softphone (laptop and mobile handset) pilot program to prepare for corporate rollout, served as quality assurance analyst for program
5/2005 - 2/2008: Hometown America – System Administrator
10/2006 – 2/2008 - System Administrator
Managed data center of 30 servers large property holding company with remote locations, duties included installing OS and application software, data backup and restore, implementing, coordinating, and supervising deployment and upgrades of 100 PCs/laptops annually, maintaining OS security patches, software upgrades, and system configuration changes, oversaw training and development of desktop support, provided second level desktop support
Maintained and managed corporate phone directory and voicemail via Avaya, created/maintained fax numbers via RightFax, provided disaster recovery of lost data using BackupExec
Managed Exchange Server 2003 Environment including Outlook Web Access (OWA), setup blacklist and whitelists for network security and spam filtering, SNMP monitoring tests and tools, provided account creation, management, group settings, and security via Active Directory and JDEdwards
Planned, tested, and implemented new applications for network environment, including WSUS, Sonicwall, Solarwinds, Monitor Magic, Dell Custom Factory Integration for PCs/laptops, Backup Exec and Legato
Supported 50+ Blackberry devices
5/2005 – 10/2006 Desktop Support Representative/IT Support Specialist
Maintained PCs and laptops, duties included installing OS and application software, applying security patches, data recovery and backup, repair of any failed hardware/software, managing network drives, devices, and printer mappings, maintained audio/visual equipment for conference rooms as well as peripheral electronics (scanners, wireless headsets, card readers, etc.)
Provided technical support using remote access tools (VNC and WebEx) as well as network/router connectivity and VPN/RDP connectivity testing for remote offices and users, provided user account management and security via Active Directory and JDEdwards
2/2004 – 4/2005 InterPark - Junior System Administrator/Desktop-IT Support Specialist (through Robert Half’s Accountemps)
Performed administration of Windows servers and desktops for a large property holding company with locations in Washington, D.C., Philadelphia, Boston, Pittsburgh, St. Louis and Denver, included managing network drives, devices and printer mappings, providing second level support by using remote access tools (VNC, Terminal Services, and PCAnywhere)
Provided basic network administration (LAN/WAN configurations, network/router connectivity, VPN connectivity testing), server-side related tasks (start/stop services, server reboots, batch script executions), user account creation, management, and security using Active Directory
Maintained 200 PCs and 60 WYSE Thin Client Terminals for office and garage locations including OS imaging using Ghost, application software installations, applying security patches, data recovery and backup, and repair of failed hardware/software
Maintained software and provided troubleshooting for 100 LINX Data Terminal Time Clocks for parking garages
7/2001 – 7/2003 Hostway Corporation
2/2003 – 7/2003 Quality Assurance Analyst
Supervised 25 Technical Support Help Desk representatives for webhosting company, ensuring representatives adhered to quantitative and qualitative metrics established as corporate guidelines
Created problem solving processes for Technical Support representatives to customers, monitored Technical Support e-mails and phone calls to ensure proper methodology and standards were maintained and adhered
Created and implemented evaluation standards and metrics for Technical Support, provided technical training for all newly hired employees
Created and edited online manual and training programs for newly hired employees
7/2001 – 2/2003 2nd Shift Call Center Technical Support Supervisor
Served as second shift (5 pm – 2 am) Technical Support team lead of six representatives
Provided second level support for complex customer problems via e-mail and phone for webhosting accounts, using various diagnostic tests to determine problems and provide solutions for customers
Conducted basic systems administration for UNIX-based servers (created user accounts, delegate rights and permissions, password resets, space allocation, and other various administrative duties)
5/2000 – 7/2001 Ernst and Young, LLP – Transaction Support Analyst
Provided support for 8 financial analysts in the Transaction Support Group, duties included typing, filing, scheduling, faxing, phone call monitoring, report creation using Microsoft Office (Word, Excel, PowerPoint)
Performed extensive quantitative analysis of spreadsheet data to assist for the purposes of mergers and acquisition
Coordinated and scheduled conferences, meetings and travel arrangements
SKILLS
Key Strengths:
Multi-tasker, team player, self-motivated self-starter, learns quickly and can learn with little guidance or mentoring, detail-oriented creative thinker and problem solver, collaborative and analytical with strong work ethic, adaptable
Hardware:
Dell, IBM, HP, and Compaq Servers, Workstations, and Laptops, Routers, DSL and cable modems, Blackberry, Palm, WYSE Thin Client 4.2, Sonicwall E-mail Security Appliance 400, EMC Backup
Operating Systems:
Windows NT/2000/2003 Server, Windows 2K/XP/7 for PC/Laptop, Red Had Linux v 7.2, Mac OS X, Android, iOS
Software/Skills:
Ghost Server, Citrix, TCP/IP, DHCP, DNS, LAN/WAN, Microsoft Office 2003 & 2010 (Word, Excel, Powerpoint, Visio, Outlook) Sharepoint, Exchange, Access, WSUS, Active Directory, Terminal Services, RealVNC, PCAnywhere, Checkpoint and Cisco VPN, Blackberry Desktop, Blackberry Manager, Adobe Acrobat, Symantec Anti-Virus, JDEdwards, Track-IT, Symantec Backup Exec, Avaya Site Administration, Avaya One-X Communicator, Solarwinds, WebEx, POP/SMTP, Sendmail, Perl, CGI, PHP, ASP, MySQL, Telnet, SSH, FTP, Wordpress, SEO, Final Cut Pro, Dropbox, Google Drive, Google Analytics, Typing >60 WPM
EDUCATION
1993-1997 University of Illinois at Champaign-Urbana, B.A. English Literature
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