Customer Service Representative
Resume:
Kansas City, Missouri 64127
************@*******.***
Objective: Seeking a challenging position with a company offering career growth and advancement opportunity. Also the ability to maximize my customer service knowledge. Experience -
Aerotek September 2015- January 2016 Kansas City, MO. 64153 Triwest Healthcare Alliance
Patient Services Representative-Inbound
Handled inbound phone calls from Veterans, Providers, VA and other Customers.
Processed healthcare authorizations received from the VA or directly from the Veteran.
Ensured accurate data and completion of Authorization data correctly entered into the TriWest Medical Management System.
Documented all contact interactions in the CRM application.
Worked in a detailed, fast-paced and repetitive production environment.
Interacted with customers in a professional, formal manner where the focus is on completing the task pleasantly and with high quality and accuracy.
DST/Argus Health Systems January 2014-September 2015 Kansas City, MO. 64109 Pharmacy Benefits Eligibility Customer Service Representative
Verified insurance eligibility for various insurance companies.
Examined insurance claims for pharmacists to validate accurate information for patients.
Skilled de-escalations for insurance customers as well as pharmacists.
Able to maintain superb customer service in a fast paced customer service environment.
Answered 175-200 call per day.
River Elk Services LLC December 2012-November 2013 Kansas City, MO. 64114 Customer Service Representative
Inbound/outbound calls processing online loan applications.
Verified information in order to determine approval or non approval of loan applicants. Med 4 Home December 2011- December 2012 Kansas City, MO. 64127 Customer Service Representative
Inbound/Outbound calls assisting customers with mail order prescriptions.
Soft sales of various medical products.
Insured that our customers received medication on time. Alliance Data October 2010-December 2011 Lenexa, KS. 66209 Customer Service Representative and Collections
Located and notified customers with delinquent accounts and attempted to secure payment using the Auto dialer system.
Mailed letters to customers to encourage payment of delinquent accounts.
Knowledge of company policies and procedures such as work ethics and de escalation for irate customers. Citi cards
Customer Service Representative and Collections April 2007-October 2010 Kansas City, MO. 64154
Located and notified customers with delinquent accounts and attempted to secure payment using postal service and telephone.
Mailed letters to customers to encourage payment of delinquent accounts.
Conferred with customers by telephone in attempt to determine reason for overdue payment reviewing terms of sales, service and Credit.
Received payments and posted amount paid to customer account.
Used dialer system to contact customers and computer to record customer account information. Centralized Showing Service February 2006-April 2007 Leawood, KS. 66210 Customer Service Representative
Provided information to real estate agents.
Set up appointments and provided accurate information for showings.
Maintained great customer service in a fast paced work environment.
Ability to multitask.
Superior customer service skills.
Great verbal and written communication skills.
Education: Don Bosco Charter High School Diploma May, 2002
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