Information Technology Manager
Resume:
CHRIS CHI HOU CHAN
***-**** ***** ******, **********, BC. V2S 4L3
604-***-**** or 778-***-**** Skype: chris_ch_chan *****.******.****@*****.*** Canadian Citizen and Available Immediately
More than 15 years of experience in the Information Technology and Telecommunication industry, combining high-level infrastructure and resource knowledge with deep operational experience, technical savvy and cross-functional communication abilities. Extensive experience leading teams and implementing process improvements to boost profitability and cost savings. Internationally seasoned and willing to travel. Fluent in English, Mandarin and Cantonese.
AREAS OF EXPERTISE
§ IT Project Management
§ P&L and Decision Maker
§ Goal Oriented and Dynamic
§ Planner and organizer
§ Leader and Performer
§ Negotiator and Communicator
§ Multi-Culture/Industries
§ Change Management
§ Outsource management
§ Analytical and Research
§ Infrastructures Design
§ Process Improvements (BPMN)
§ Quick learner and Resourceful
§ Bilingual language in business
and technologies
PROFESSIONAL EXPERIENCE
TAK CHUN GROUP, Hong Kong and Macau January 2014 to Oct/2015 Information Technology Consultant
§ Develop, implement and manage various IT projects to streamline operations and increase agility across total 16 local and oversea locations. Report progress directly to Vice President.
§ Effectively reduced costs, IT knowledge management and turnaround times by reorganizing the IT Department and implementing TeamViewer 9, ProjectManager.com, 0365 and Asana.
§ Successfully migrated the Data Center from CTM to FIT with infrastructure and servers upgrade on LAN/WAN Bandwidth, Hybrid Structure, Networking Performance, Security, Mobility, Storage, Voice and Collaboration.
§ Successfully integrated the existing PBX system to Voice and Collaboration platform on MS Server 2012-R2 (datacenter), SQL 2014, Lync 2013, MS Azure, O365, AudioCodes with complex recording policies, resulting in cost savings and a returnable IT investment.
§ Completed the analysis and design to migrate the existing business applications to the new business applications platform which built on Dynamic CRM, AX, Azure, O365, Lync Server 2013, SQL 2014, resulting in reduce the cost in software development, daily management, customer support and communication, and increase the profitability in SDLC control, Risk control, business intelligent, mobility, data analysis, collaboration, customer service, business development, contingency business processes reengineering, new technologies integration and real time reporting in a lower/on-demand IT investment.
§ Oversaw infrastructure upgrade (Hybrid Cloud), Mobility (Lync 2013), website development
(WordPress, PHP, SQL2014), Functional apps analysis (IOS, Android), Wi-Fi upgrades (Aruba), new applications design and business analysis framework projects, resulting in improved efficiency, cost savings, apps development, communications and asset management. INTRACO HK LTD. (NEW WAVE GROUP), China and Netherlands January 2013 to October 2013 Director, Asian Operations
§ Managed a team of 22 employees to reduce operations costs and waste, and improve performance levels with clients and suppliers. Report progress directly to MD in Netherlands.
§ Worked closely with the U.S. IT Team to develop and implement the E-Platform, resulting in successful connections between internal staff and external clients and suppliers in China. CHRIS CHI HOU CHAN Resume, Page 2
SAINTYOU INFORMATION TECHNOLOGY, LTD., China and Canada. January 2004 to September 2011 Information Technology Director
§ Led 36 staff members in Guangzhou and Vancouver to successfully complete projects for high- profile clients, including China Telecom, China Mobil and Chinese banks and ISPs.
§ Effectively implemented PMO to improve project standardizations, quality output, profitability and adaptability.
§ Successfully completed LAN/WAN (SONET, ATM, Router, Switch and VM.) solution projects to boost clients’ business expansion potential. Oversaw all aspects of infrastructure design, configuration, troubleshooting, security and maintenance to ensure optimal performance.
§ Utilized BPMN, PABOK v4, CCBA-BABOK v2, Zachman and TOGAF 8 frameworks to improve business contingence, data analysis, consumer behavior analysis, cost controls, and adaptability. ROYTON TECHNOLOGIES LTD., China and U.S. January 2001 to January 2002 General Manager, Southern China
§ Reported to the Director of Beijing and oversaw 42 employees to successfully achieve the annual sales goal through channel development.
§ Successfully completed storage projects for high-profile clients by utilizing resources such as Veritas, STK, VIsel, LSI, Nstor and IBM.
WESTCON ASIA LTD., China October 1997 to October 2000 Country Manager
§ Managed and trained a team of 46 employees across four offices to achieve annual sales goal by channel development.
§ Completed LAN/MAN/WAN projects for company’s channel and various end-users throughout China by utilizing resources such as Nortel, Lucent, RSA, CheckPoint, Digi and PictureTel
§ Oversaw all aspects of network design, configuration, troubleshooting and maintenance to ensure optimal performance.
Previous positions include Project Manager for Cust Computer Development and Network Engineer for Olivetti. EDUCATION
Diploma Program in Managerial Development, Hong Kong Productivity Council, Hong Kong Bachelor of Science in Computing & Information Systems, Oxford BROOKES University, Hong Kong PROFESSIONAL DEVELOPMENT
CCNA/CCNP, Microsoft SQL Server 2014, IT Security and Practitioner and Ethical Hacker, PMP v5 and SCRUM Training (In Progress)
MCSA 2012 R2, Audiocodes-MIK Sonicwall Training, Hong Kong CISSP, CISA, CISM, IIBA-CCBA v2 and PMI-PMP v4 Training, Vancouver, Canada Leadership, Accounting, Risk Management, Organizational Behavior, Business Law/Management Training, Vancouver, Canada Certified NetWare Engineer (CNE), Hong Kong/U.S.
ICRC/ACRC for Cisco, NetWare SAA, NetWare Stratacom MUX, ACC Router and NetFrame Mini Server Training, Hong Kong/U.S.
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