Customer Service Software

Erik Asencio

**** ** ** **** *****, FL, EEUU, ***65

Mobil: 786-***-****

Email: *******@*****.**

Objetive

I am looking for an IT position in which I can effectively utilize while improving my expertise in software and hardware, problem solving skills, creativity and management of technology to contribute to a team in the scope of real solutions and optimization of internal processes.

Summary

High-energy and organized Computer Technician successful at saving companies money by refurbishing and repairing computer equipment. Innovative thinker, with skills for diagnosing computer issues quickly and accurately. Customer service-oriented committed to resolving problems for customers to reduce downtime and increase productivity. Dynamic Computer Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in- depth knowledge of advanced diagnostics techniques.

Highlights

Computer diagnostics and repair

System checks, Problem Resolving & Advance

Troubleshooting in Operating System

Experience in MS Windows, Linux and other software.

Programming Algorithm knowledge.

Experienced in programming HTML using Adobe Dream Weaver

PC and Office Hardware diagnostic

Virus and spyware removal

Installation, diagnostic and maintenance of hardware

Installation and application of software

Anti-virus and Security

Methodology of the Information knowledge

Networks Design and implementation.

Very experienced installing and supporting MS WINDOWS 8.1 and all previous versions and MS OFFICE 2013 and all previous versions.

Ability to deal and negotiate with people.

Experience in IT customer service and HELP DESK both face to face and phone based.

Experience in management and administration of development projects.

Experience in design and implementation of disaster recovery plan.

Search Engine Optimization.

Experience

This section can also be labeled "Experience, "Work History," or "Employment." We like using experience -- especially for new college grads, because experience is broader than work history, allowing you to include major school projects that showcase your skills and abilities.

This section should include company name, your job title, dates of employment, and major accomplishments. List experiences in reverse chronological order, starting with your most current experience.

List your accomplishments in bullet format (rather than paragraph format). Avoid discussing job duties or responsibilities.

If you don't have a lot of career-related job experience, consider using transferable skills to better highlight your work experience.

Finally, make sure to make use of action verbs when describing your accomplishments.

Copextel S.A. - Calculating Center Sept. 2001 – Dec. 2003

www.copextelscu.co.cu

www.bvs.sld.cu

General and Operating Manager

Head of electronic software and hardware with 12 employees working under my supervision. Supervise the daily performance of computer systems. Set-up, tested and configured networks, desktops, laptops and printers. Refurbishing them when possible to save the company money. Diagnosed, installed, configured and repaired computers systems and software’s. Safely scanning all received electronics messages against viruses and inappropriate contend. Installed motherboards, processors, RAM and graphic cards. Trained new employees in effective diagnostic and repair procedures. Performed diagnostics tests and repaired malfunctioning hardware and software.

Melia Santiago de Cuba Hotel Resort. 2004 – 2005

www.meliasantiagodecuba.solmelia.com

International Public Sectors Accounting Standards IPSAS - Intermediate

Desktop Support.

Advanced Security in the Field I

Basic Security in the Field II

United Nations Development Programme (UNDP) Havana,Cuba. 2005 - 2009

www.cu.undp.org

Supervision and support on computers and operating systems.

Main functions and duties: All functions related to IT equipment and services. Hardware and Software procurement, installing, troubleshooting and maintenance. Network Monitoring. Users training. Help Desk. Quality of service assurance. Unified Communication system management.

Participation as an IT expert and administrative assistant in the distribution of emergency supplies during Hurricane Sandy recuperative phase in easternmost region of Cuba.

Empresa AVANT Eventos Quito, Ecuador. 2010 – 2011

www.grupo-avant.com

Marketing and computer engineer

Created and designed the flyers for advertisement for the company. Handed out the flyers and persuaded the customer to choose us for their special event.

Planning, cooperation and development to control fuel costs and support staff.

Installation of accounting system.

Update of payment processing system.

FLACSO, Ecuador, Quito 2011-2012

Faculty of Anthropology

www. flacso.org.ec

Object Oriented Programming teacher. Microsoft Windows teacher Software project supporting. Work also as occasional IT and software developing consultant.

South Toyota Motors,Miami. FL. 2013-2014

www.southdadetoyota.com

Front Desk Office.

Desktop Support.

Accounting and Sales.

Santa Rosa Marble,Doral.FL. 2014-2015

www.santarosamarble.com

EzPawn Corporation, La Vegas, NV. 2015-2015

www.ezpawn.com

Warehouse Inventory Specialist

Desktop Support

Accomplishment

-In the year 2003 initiated the development of “Medired “network to be accessible to all Cuba. The electronic messaging system provides communication within all medical doctors.

-Professionals from Microsoft Corporation executed an evaluation of operations systems and its applications at the university I attended in Cuba. Out of 3000 students that took the test; I was one of the four that was awarded certificate recognition by Microsoft Corporation.

While working in South Toyota Motors I bring to me many benefits; working as a team made the organization and skill that characterizes me was even greater, resulting in quantitative and qualitative achievements, plus get savings and business benefits through financial algorithms and techniques.

Education

Instituto Superior de Arte 2005

Photographic Technician: Visuals Arts Havana, Cuba

Universidad de Oriente 2008

www.uo.edu.cu

Bachelor of Science: Computer Engineering Santiago de Cuba, Cuba

Graduated with a 4.79 GPA.

Honor Class in Artificial Intelligence with 5.0 GPA.

Over six months of Voluntary Work in Hardware Class to gain knowledge of methodology and pedagogy.

Coursework in Operating Systems.

Exchange student to “Havana University“

Assistance of doctoring course in Computer Architecture.

Awarded scholarship to complete Master’s Degree at Goethe University Frankfurt, Germany.

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