Customer Service Representative

Diane Rensing

**** **** ******** *****, ****** Valley, AZ 86440 - 928-***-**** (H) - 973-***-**** (C) - *************@*****.***

Summary

Skilled customer service representative committed to addressing customer concerns with speed,

accuracy and professionalism.

Highlights

High customer service standards Microsoft Office

Service solutions expert File/records maintenance

Strong problem solving ability

Quick learner

Experience

Pella Windows & Doors June 1981 to February 2014

Customer Service

West Caldwell, NJ

Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records

at all times. Ran reports and supplied data to fulfill customer report requirements.

Worked with upper management to ensure appropriate changes were made to improve customer

satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product

issues. Facilitated information flow between customer service, account management operations,

quality assurance

Education

Boonton High School and Wilfred Beauty Academy 1971

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