Manager Customer Service
Resume:
Garner NC *****
***@*********.***
Joseph Bishop
Objective
Obtain a position that will allow further growth & share in my current knowledge.
Experience
**/**** to Current
Meineke
Raleigh NC
Operations Manager
Oversee all daily operations of 4 stores.
Proficient in all aspects of Mkey.
Directed year over year growth in each center.
8/2011 to 9/2012
Pet Smart
Garner NC
Assistant Manager
Insure the highest levels of customer satisfaction were met.
Weekly scheduling of 35 associates.
Maintain daily operations that included, inventory, pricing, product resets, training, OSHA certification, product training.
5/2010 to 8/2011
Merchants Tire
Garner NC
Store Manager
Responsible for all operations of a 10 bay center, that included inventory, exceeding budgets, create and report monthly p&L statements.
Reduced store accidents through training & various programs by 90 percent in my first six months.
Led the district in new credit card sign ups, and was in the top 10 for the whole company.
5/2003 to 5/2010
Meineke
Raleigh NC
Store Manager / District Manager
Created Policies & Procedures that included daily, weekly and monthly responsibilities for employees to follow.
Increased sales to record setting years.
Increased profitability by 20% through researching and acquiring new vendors, changing payroll structure, limiting waist.
Achieved top awards from Meineke for customer service, being a 5 star center and a million dollar center.
References available upon request.
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