Customer Service Sales
Resume:
Abraham Kalachian
Whitchurch- Stouffville, Ontario
**-***@*******.***
OBJECTIVES
To work in a challenging environment where I can experience person growth and development;
To be in a responsible position where I can noticeably contribute to an organizations success; and
To take advantage of skills and experience I have acquired during my career.
PERSONAL STRENGTHS
Comprehensive understanding and working ability within the medical and business environment.
Team player and work extremely well independently
Excellent personal and interpersonal communication skills
Able to deal with people from all walks of life, excellent “bedside” manner
Skilled at setting priorities and managing case loads.
Analytical, able to spot and resolve problems
Prompt, courteous and professions at all times
Organized and efficient with an eye for detail
Enjoy learning new methods and ideas and putting them into daily practice
Fluent in English, Russian, Arabic, and Armenian
EXPERIENCE
PR Exchange Call Center, Markham, Ontario July 2015 Current
Customer service and sales
Cold calls
Inbound and outbound calls
Data information updating
Sales Quota
Miratel Call Center, Markham, Onatrio Feb 2015 June 2015
Customer lead
Inbound and outbound calls
Cold calls for charity lotto sales for HEART and STROKE, PRINCESS MARGARET HOSPITAL, and CANCER SOCIETY
Data Updating
Store Manager, Caldi LTD, Markham, Ontario 1994 2014
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquirees and resolved complaints.
Stocked and Restocked inventory when shipments were received.
Directed and supervised employees
Engaged in sales,
Inventory
Taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new mangers on store procedures and policies. Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service
Orthopedic Surgeon, St. Joseph’s Hospital, Beirut, Lebanon 1998 1990
Performed all aspects of orthopedic surgery
monitored vital signs
took bodily fluids for testing
provided patients and their families with counseling regarding treatment, patient condition, diagnosis and prognosis.
1st Assistant, Operating Room, Rochester General Hospital, Rochester, N.Y 1990 1993
Assist surgeons in orthopedic surgery, total joints - hip, knee, trauma, open- heart, by- pass, vascular and general surgery
EDUCATION
Rostov-Ondon Medical School, Rostov, Russia Orthopedic Surgeon Designation 1998
Rostov-Ondon Medical School, Rostov, Russia General
PERSONAL AFFILIATIONS
Member of the Medical Interval Recycling Organization and Americare Overseas
Member of the Alumni of the Armenian General Benevolent Union
Member of the Alumni at the Armenian Apostolic Christian Church
References available upon request
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