Customer Service Representative

KRISTAL SHACKELFORD

**** * ***** ********

St. Louis, MO 63111

Cell: 314-***-****

Email: ************.***@*****.***

Highlights

Cash management

Store maintenance

Customer service

Adaptability

Conflict Resolution

Strong organizational skills

Listening skills

Excellent communication skills

Team-oriented

Courteous demeanor

Energetic work attitude

Ability to handle fast-paced environment

Neat and clean in appearance

On time and reliable

Willing to work late hours

Experience

Sasha’s Bar & Grill

August 2012 – June 2013

St. Louis, MO

Food Prep/Dishwasher

Worked in a very fast paced environment, contracting with other positions in the establishment such as waitresses and cooks. I worked as a waitress to help with the ongoing flow of customers and to help services run smoothly. As well as keeping up with store maintenance by sweeping and mopping, with anything else that needed to be cleaned.

Rally’s Burger

March 2008 – October 2011

St. Louis, MO

Cashier

Provided excellent customer service. Presented menus to guests and answered questions about menu items, making recommendations upon request. Relayed food orders to cooks. Answering phones, taking food orders, and running credit/debit cards, as well as handling cash. Packaged take-out foods and served food to customers.

Mother of Good Counsel

June 2005-July 2007

St. Louis, Mo

Housekeeping

Clean assigned rooms, wings, and designations. Empty trash. Sweep and mop floors. Clean restrooms. Replace dirty linen with clean linen. Upkeep a professional presentation to residents and their families.

Forest Park Community College

September 2004 – May 2005

St. Louis, MO

Administrator Assistant

Processed incoming and outgoing mail via department. Answered phones, processed phones calls, delivered messages/ functioning as a live operator. Performed filling and shredding of confidential information.

Blockbuster Videos

November 2001 – February 2003

St. Louis, MO

Customer Service Representative

Processed membership. Ability to perform fluent data entry. Arranged payment arrangements on past due accounts. Subsidized balances allowing customers to utilize our company as regard to appreciation.

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