YINGZI LI H 403-***-****
** ****** **** ****, ** C 403-***-****
Calgary, T3G 4B6 *********@*****.***
PROFILE
Over 10 years’ experience working in Human Services with focus on helping people
Managed a high-volume workload within a deadline-driven environment
Greeted guests; answered questions, and administered surveys
Calmed or diffused concerns or issues by locating solution or resources for problem
Main key holder for both opening and closing responsibilities
COMMUNICATION/PEOPLE SKILLS
Ability to build productive relationships, and win customer loyalty
Handled customer inquiries, complaints, questions, in a professional manner
Understand various policies and procedures, while handling all challenges positively
Polite and friendly with the ongoing commitment to continuous improvement of services
ORGANZIATION/TIME MANAGEMENT SKILLS
Excellent problem solver who is quick at grasping new concepts with easy
Many years of experience successfully managing and organizing work and personal time
ADMINISTRATION SKILLS
Recorded student attendance, absences, accidents and kept student confidentiality
Assisted in marking the exams or worksheets with keys provided
Assisted in school library on sorting, shelving books, photocopying, and filing records
EMPLOYMENT HISTORY
Lunch Supervisor, Hawkwood Elementary School, Calgary, AB Jan 2013-Mar 2013
Set up and removed tables to and from storage areas
Set out lunch amenities such as milk, and serve food items at special events
Cleaned tables, swept floors and moped up the spills, washed and sanitized tabletops
Teaching Assistant, Department of Zoology, University of Alberta, AB 1992-1995
Taught more than 100 freshmen in biology each year as a teaching assistant
Responsible for marking exam papers, marking assignments and answered questions
VOLUNTEER EXPERIENCE
Greeter, Science Fair, University of Calgary, Calgary, AB 2011-2012
Educational Assistant, Brentwood Elementary School, Calgary, AB 2005-2009