Quality Assurance Professional Experience

Career Experience

Leadership Summary: Highly competent and dependable professional who has gained important operational experience in finance, development, communication and administration. Excellent communicator with strong presentation, speaking, writing, research and analytical skills. Critical thinker and problem solver. Proficient in prioritizing and completing tasks in a timely manner. United States Army Reserves veteran with a reputation as a results-focused decisive leader.

Attributes: Intelligent. Committed. Decisive. Proficient. Effective. Diverse.

Professional Experience

Benedict College Continuing Education Center, South Carolina, 2015-Present

Adjunct Instructor

Essential job function – To teach courses and conduct seminars to a large group of people

Proficient in computer programs including MS based applications, Outlook and Internet

Organizes prepares and revises (as needed) course materials

Hands on experience in facilitating class instruction and evaluating student performance

Schedules and provide post academic care to students

Facilitates online discussions with students

Incorporates a variety of teaching methodologies within a class

Toastmasters International – District 58, South Carolina, 2014-2015

District Governor

Essential job function – To direct the district in a way which fosters strength, motivation and growth

Managed and authorized all financial transactions

Prepared and monitored the annual budget and monthly variances

Managed and supported a team of 40 people

Guided and supported the Program and Growth Directors in the ongoing development and evaluation of the education curriculum and marketing strategies

Established strategic partnerships with various national organizations dealing with youth development, parent involvement and student support programs and services

Reviewed and implemented current policies and procedures

Toastmasters International – District 58, South Carolina, 2013-2014

Lieutenant Governor Education and Training

Essential job function – To provide direction and counsel on education opportunities

Conducted a three city education and training seminar for club leaders and members

Spearheaded planning of Fall and Spring conferences

Developed an education curriculum that included training sessions targeting specific needs of club leaders and members; led to an attendance increase by 35% from the previous reporting year

Managed and supported several committees for all planned conferences

Toastmasters International – District 58, South Carolina, 2012-2013

Lieutenant Governor Marketing

Essential job function – To plan, develop, implement and direct district marketing efforts

Planned and executed a marketing strategy which met or exceeded membership and club growth by 5%

Recruited, trained and supervised a strong club-building team

Modeled and reinforced appropriate techniques for club sponsors, mentors and coaches

Managed programs to help underperforming clubs get back on track

BlueCross BlueShield of South Carolina, Columbia, South Carolina, 2012

Senior Systems Testing Analyst

Essential job function – To plan, design, and test system changes

Led requirements sessions to analyze and document client’s business requirements

Collaborated with all customers (internal and external) and technical team to coordinate implementation of new and revised system changes

Developed detailed business specifications

Identified and reported defects in defect tracking system

Created or contributed to the creation of test plans and test documents

Computer Sciences Corporation, Blythewood, South Carolina, 2007- 2012

Quality Assurance Manager

Essential job function – Responsible for championing continuous improvement efforts and defect reduction initiatives

Managed the monitoring, measurement, and review of internal processes which affected project deliverables

Supported development efforts by participating in business requirements design, representing quality assurance and the customer

Designed, implemented and documented Quality Management Plans for quality control, process improvement, testing and inspection

Analyzed statistical data to predict trends that would affect improvement of product quality

Reported to management on quality issues, trends, and losses

Computer Sciences Corporation, Blythewood, South Carolina, 1992 - 2007

Senior Business Analyst

Essential job function – To plan, design, and recommend business processes to improve and support business activities

Facilitated meetings with clients to gather and document requirements and explore potential business and technical solutions

Led requirements sessions to analyze and document client’s business requirements by constructing conceptual data and process models, including data dictionaries from the organization

Created test scenarios and developed test plans to be used in testing the business application and the system design. Analyzed testing results

Participated in technical reviews and inspections to verify system changes were carried out through the entire project

Coordinated business analyst tasks on projects and provided support and training to other team members

Department of the Army, Fort Jackson, South Carolina, 1985-2006

Master Sergeant (E-8) / RET

Essential job function – To dispatch leadership and other duties

Managed and supported 60 enlisted personnel

Provided career guidance to enlisted personnel; resulting in a reduced attrition rate of 10% and an increase in member military readiness

Advised and initiated recommendations to the Commander and staff in matters pertaining to the non-commissioned officers in the unit

Reviewed and implemented policies and standards of performance, training, appearance and conduct for enlisted personnel

Education

Masters of Business Administration 2007, Webster University, Columbia, SC

Bachelor of Arts, Anthropology, 1992, University of South Carolina, Columbia, SC

Tools

Knowledge of Project Management Practice procedures and tools, Lean Six Sigma, Word Press, Microsoft Office (Outlook, Excel, Word, PowerPoint, Visio), Windows, Adobe Acrobat, Lotus Notes, Word Perfect, FSIT (Financial Tracking System for defects), TestPartner, QALoad, SQL queries, Websphere portal, dashboards

References Available Upon Request

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